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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor admission desk. Rude and untrained front desk personnels. Old beds. Unfortable mattress. Broken TV table. Kitchen sink drainage sewarage smell. Broken room safety lock. Loose floor carpet. Very low quality snack and cakes as a grab-and -go breakfast. Those were my personal experience and observations during seven days staying at this hotel. DON'T STAY AT THIS HOTEL.
Business response:
Keivan, thank you for taking the time to evaluate your stay. We regret not meeting your expectations with the breakfast and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved immediately. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. Thank you again for your candid feedback. We hope we have a future opportunity to ... read more
TERRIBLE
Business response:
Oscar, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Better choices The employee at the front desk was very friendly and helpful. The hotel, didn’t have working room keys so the front desk had to let you in every time you wanted into your room. The room was very basic, the floor was sticky and the cupboard was missing the front. It might be good if your looking for long term stay because it does have full fridge and a two burner stove top. Coffee in the lobby and breakfast was a muffin or breakfast bar. Hotel overpriced for the room.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Clean lots of parking
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
They wouldn’t let me check in even though we had traffic to get in late I’m totally upset about this and will never come back …
Business response:
Robert, thank you for sharing your experience at our hotel. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
I stayed in a room where I developed insect bites. The hotel management was very rude and conducted and official bug inspection after a week of me moving out of the room. Eventually they said they don't trust me, although I had complete photo documentation and doctor's report. I felt cheated and humiliated.
Business response:
Thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely,... read more
Room had an overwhelming smell of smoke and paint damage to a picture as well as the floor underneath. Clerk tried to help the best she could but no other rooms available and air spray only helped a little. Clerk was very nice and great customer service. However room was unacceptable.
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the overall condition of your suite. We will discuss your comments with the appropriate individuals and associates to take corrective actions. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
It was a convenient location. The toilet backed up a bit. The shower tub did not drain well and the bathroom sink stopper did not work well. All in all i would not stay there again.
Business response:
Thank you for being our guest. We are very sorry for the discomfort you had due to the maintenance issues in your suite and apologize for the inconvenience caused. We will share the specifics with our staff so they can make the necessary repairs. We hope you will change your mind and allow us an opportunity to give you a much better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.