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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival was not greeted properly nor was I checked in . I have to wait over an hour just to get checked in. Then the room smelled very strong of cleaning chemicals which made me very sick to my stomach most of the night. The room was not cleaned to my liking an the staff was or seemed like she was just trying to get me out of there in a hurry an not answer any of my questions
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
Although we booked a month in advance, they gave away our room, then claimed they "Tried to call" then later admitted they didn't have our phone #. Then they gave us a key to an occupied room where we walking in on someone taking a shower. Then they gave us a room that was directly above a rowdy group of people smoking weed and the room smelled all night. It was not a terrible experience and not what I expected from Extended Stay America.
Business response:
Thank you for taking the time to share your concerns. Firstly, we are sorry to know about the predicament with your reservation at the time of check-in. We also apologize for the inconvenience caused by our front office team and the issue in the suite you occupied. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
My reservation was denied. They mentioned my ID was not valid although same ID worked at other place.
This extended stay hotel has small rooms with a kitchen crammed in the space. Tolerable for a weekend, but I would not want to stay long. The staff is poorly trained and inefficient. For example, the front desk never has a current list of rooms clean and ready to be assigned to guests. Instead, after all rooms have been cleaned, the housekeeping supervisor walks to the office and gives a list to the front desk staff. This event might happen at the 3 p.m. check in time or might be later. The result is a huge line there starti... read more
Business response:
Thank you for sharing your constructive feedback. We are very sorry for the disappointment you had with the overall space of your suite and the inconvenience you had due to the wait time at check-in. We will discuss this with our leadership team to enhance our guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
DONT STAY HERE!!! The manager Katherine- never trust what she says!!! She will never have your back! As for the staff, they will kiss her ass before they think about helping you!!!
Business response:
Susana, we sincerely apologize for the behavior of our associates and thank you for informing us of this incident. Our leadership team has spoken with the mentioned individual as well as the rest of the team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us another opportunity to make it up to you on your next visit to this area. Sincerely, Hotel Management
Staff disappointed me this time. They changed me extra and spoke harsh while checking out.i didn't expect this.last time, it was good but this time ,i am completely disappointed
Business response:
Thank you for returning to our hotel. We are sorry for the disappointing stay you had this time and regret you did not have a positive experience with our associates. Our goal is to provide the best customer service possible, and we regret if we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals to ensure this is not repeated in the future. If you have any queries with regard to the charges, please feel free to reach out to our front desk ... read more
Bathroom was dirty. There was beard clippings on the backsplash and the wall. There was long hair in the sink. The washcloths had hair in them. The front desk lady was nice but I’ll never go back or recommend this hotel.
Business response:
Thank you for taking the time to review your stay. We are sorry for the cleanliness issues you encountered during your stay. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping team to be more diligent going forward to improve our guest experience. On a positive note, we are pleased to know you liked our receptionist. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.