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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Although the customer service was great, the room on the other hand was two thumbs down. It smelled like smoke even if the room stated non-smoking. The bed was hard and uncomfortable, I was itchy and felt like something was biting me all night. The bathroom was ok but there was a stain on one of the bath towels that was there (gross).
Business response:
Thank you for your review. We are sorry for the difficulties you had in your suite. Your feedback has been discussed with our housekeeping team to address the problems you outlined and improve our accommodations going forward. We are also a non-smoking hotel, but on a rare occasion, a guest does not comply, and we regret the inconvenience you had. On a positive note, we are glad you were impressed with our courteous associates. We do hope you will stay with us another time so we can provide you with a much more satisfying ex... read more
The lady at the front desk was not friendly at all then when we went in our room and there was no bedding and the room was not cleaned.there was a garbage can on top of the table.then went back and got a new room.the full kitchen was not a full kitchen,there were no dishes or utinsils and the tv was infront of the couch and not infront of the tv.we will never stay at this place ever again
Business response:
Juan, thank you for your review. We are sorry you did not experience the best from one of our associates. Your feedback will be shared with our front desk staff to ensure we are consistent with our service delivery. We also apologize for the issues you encountered in your rooms. We have asked the appropriate team members to address the problems you outlined. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Management
Got charged $82 for a $55 room and was told by the front desk lady that “you got greased”. No refund, waited outside for 20 min to check in because the front door was locked. Room smelt musty and mildewy. Not a great location. Sketchy people staying there for sure.
Business response:
It was disheartening to read about your experience at our hotel. We apologize for the delay you experienced upon arrival and for the issue you had in your suite. We will share your comments with our front office and housekeeping team in an effort to enhance our service level. In regard to the billing concern, please reach us at our front office for assistance. We hope you will accept our apologies and allow us an opportunity to restore your faith in us. Sincerely, Hotel Management
The heater did not work in room and when i reported it to the office i was ignored.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the lack of responsiveness you received from our staff. Your comments will be shared with the appropriate teams so we can improve our service and facilities going forward. We hope you will reconsider staying with us again the next time you are in the area so we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Yin, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we apologize if we did not meet your expectations or caused any inconvenience you may have had. We hope you allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Worst place ever stay away This was the worse service i have ever heard of somehow the manager at this place thinks its ok for her to just decide to kick me out at 4am while its pouring rain because she suddenly decide that i didnt pay for my room even though i obviously did i even had to get 2 new toom keys from her that day without any issue because i left m ggv key in the room and jbstead of lett in ng me talk to her she tells me i have 5 mins to leave and that cops are already on the way and then she runs and hides in he... read more
Business response:
Matthew, thank you for sharing your concerns. We are sorry to read about your experience and regret the impact it had. We assure you that we will review your comments with our associates. Thank you once again for selecting us. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Matthew, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
Khari, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.