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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Went to first room. No bed made. Dirty linens laying on chair and vacuum in room. Notified front desk. Sent to another room with no bed made, dirty linen on chair and no clean blankets. Called front desk and manager stated I’d get a refund. No refund given yet.
Business response:
Please accept our apologies for the service issues you experienced and for not providing you with the stress-free stay you deserve. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. We promise you that we will use your evaluation to step up our game. Meanwhile, you are free to reach out to our front desk if you have any queries. We hope that you will give us another chance to provide you with a much better experience. Sincerely, Hotel Managem... read more
Housekeeping is incredibly loud starting early in the morning. Just a horrible stay.
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with our team, and steps have already been taken to ensure these they are are more diligent going forward. We hope you will give us another chance to serve you again in the future. Sincerely, Hotel Management
Stop knocking on my door before checkout Housekeeping knocked on my door before checkout and I don't appreciate it.
Business response:
Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering the most excellent service for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize for letting you down. Thank you once again for your valuable feedback, and we hope you will give us another opportunity to provide you with the perfect stay you deserve. Sincerely, Ho... read more
Need houskeepers I was given two rooms which were not ready. The second one..Shame on the previous tenant who did not deal with their own poop mess..
Business response:
John, we are truly sorry your room was not in the spotless condition it should have been when you arrived. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
STAY AWAY!! FROM THE FRONT DESK TO HOUSEKEEPING, STAFF DID NOT TAKE THE SERIOUSNESS OF THE PANDEMIC THIS NATION IS DEALING WITH. THEY CONSTANTLY PUT MY HEALTH AND OTHERS IN JEOPARDY BY NOT PROPERLY FOLLOWING THE BASICS TO MINIMIZE CONTACT, CLOSENESS, SANITIZING Etc. They went into my room and removed things after I checked in and left for a few hours and then the person that was discovered to have done it was incredibly combative and defensive and didn't even apologize. The room wasn't cleaned properly so I cleaned it out SA... read more
Business response:
Dear Guest, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are looking into the incident you described to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
This was my second time staying at this particular Extended Stay in Factoria. Bellevue Washington. Believe it or not both stays there were equally disappointing. I figured in December maybe there was a problem with the cleaning lady or they were short-staffed a sunroom with 30 no towels etc etc EDT I called the head office and made a formal complaint. This time was worse, they sent us the two rooms that were 30 not made of we went back and got another room key and the third one we went to seem fine until 2 hours later when w... read more
Business response:
Karen, thank you for choosing to stay with us once again and for the review. We apologize for the disappointing stays you had here and are sorry for the difficulties you encountered with the rooms. We assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies once again and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel in the future so that we can provide a... read more
Dirtiest place we’ve ever stayed. Had to call 911 on first day for a guest who appeared high on drugs and was screaming for help. Old and run down. Never again! WiFi was absolute trash!
Business response:
Vee, thank you for staying at our hotel and for taking the time to share your concerns. Please accept our apologies for your unpleasant experience and for the cleanliness issues you encountered. As the cleanliness of our hotel is a key priority, we are very sorry we fell short of expectations. Please rest assured that your comments have been shared with our team in an effort to improve our service. We also hope you will return to give us another opportunity to make a better impression. Sincerely, Hotel Management
It was dirty. The bedding was wrinkled. They tried charging us twice. Most of the time no one was around to help.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. We also apologize for the billing issues you had. Please know your feedback has been shared with the appropriate individuals to ensure they are more diligent going forward. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.