Extended Stay America - Seattle - Bellevue - Factoria

Business response:

Thank you for the feedback. We apologize you didn't experience our associates at their best and regret the inconvenience caused. We have followed up with our team to make sure we do not disappoint you in the future. We are also sorry for the cleanliness issues you encountered in your suite. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We hope you will consider and give us a chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We hope you will give us the chance to make it up to yo... read more

Business response:

Darryl, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

We are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast and assists them in determining new future choices. Please note, coffee-maker is available at the front desk and is complimentary. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the housekeeping issues you faced in your room. We have shared your concerns with our housekeeping team so that they can take the necessary actions. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are unhappy to know about the disappointment you had with our service and our grab-and-go breakfast. Your feedback holds a lot of importance, so it has been discussed with the appropriate individuals in an effort to deliver better service and facilities to our guests moving forward. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management