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Extended Stay America - Seattle - Everett - North
- Hotels
- Everett, WA
About this business
Location details
8410 Broadway, Everett, WA, 98208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have a picture of blood dripping down the front of the toilet. The LVT flooring was filthy.
Business response:
Dear Susan,We sincerely apologize for the unacceptable condition of your room during your stay. Cleanliness is a top priority, and the issues you mentioned, particularly the concerning state of the bathroom, do not reflect our standards. We are addressing this matter with our housekeeping team to ensure it doesn't happen again. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Bedbugs
Business response:
Dear Guest,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
This hotel was not very clean. The hallways looked like they never get vacuumed. The carpet in the room looked like it had blood stains on it. And the room smelled absolutely awful, like they were trying to cover up cigarette smoke with an awful air freshener. The room was freezing when I first got there so I turned on the heater, and it smelled like it was burning. Also the website said free on the go breakfast until 9:30 am, I went downstairs at 8:15 and the coffee and food was all gone, the lady said they are out of food ... read more
Business response:
Dear Faith, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced while with us. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately, and we genuinely appreciate your bringing this to our attention.We hope you give us another chance to show you the outstanding stay you deserve and that we are known f... read more
Upon arrival, Front Desk didn't greeted us, extremely unfriendly, no smile, barely any words spoken to us. No idea where breakfast would be at, laundry room, elevator no mention of construction. 8:15am construction started on our outside wall, which woke us up, recorded how loud it is, called front desk, RUDE--UNsympathetic!! Will not be going there again!!!
Business response:
Dear Stacy, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. We understand that this experience may have left a negative impression, and we sincerely apologize for that. Please consider giving us another chance to show yo... read more
Old building.Breakfast is just a coffee. Room was dirty and the toilet was useless. Hardly any water in the toilet tank to flush.No ice machine.Not a good place to stay with this price.
Business response:
Dear Balbir, Thank you for your feedback. We apologize for the issues you encountered during your stay, particularly with the room's cleanliness and the plumbing. We understand how these concerns impacted your experience and will address them with our team to ensure improvements are made. Your comments about the breakfast and facilities are noted, and we appreciate your input. We hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Everett - North
How is Extended Stay America - Seattle - Everett - North rated?
Extended Stay America - Seattle - Everett - North has a 3.4 star rating with 2,245 reviews.
When is Extended Stay America - Seattle - Everett - North open?
Extended Stay America - Seattle - Everett - North is open now. It will close tomorrow at 12:00 a.m.