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Extended Stay America - Seattle - Everett - North
- Hotels
- Everett, WA
About this business
Location details
8410 Broadway, Everett, WA, 98208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude staff
Business response:
Dear Nicole, We apologize for the poor experience you had with our staff during your stay. Providing warm and courteous service is our priority, and we regret that this was not reflected during your visit. Your feedback is important, and we will address this with our team to ensure improvements are made. We hope you might consider giving us another opportunity to offer you a better experience.Sincerely,Hotel Management
First they did not have a room for me and had me waiting for 10 minutes before they told me a room was open and just got cleaned. The floor was not swept and the bed side drawer and food strewn all over inside. This was the only room they had so I bite my tongue and told them in the morning.
Business response:
Dear Stanley, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. The delay and the condition of your room do not meet our standards. Your feedback has been shared with our housekeeping and front desk teams to ensure this does not happen again. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Hotel condition Desk seldom anyone around. Dirty hallways. Dirty elevators. One had two used band suds and a bottle cap in the corner all three days there. The other coffee or cream splattered in two walks. Mornin coffee luke warm. Disappointing, won’t use that facility again.
Business response:
Dear Gary, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the lack of staff presence you experienced. This does not reflect our standards, and we are addressing these concerns with our team to ensure improvements. We appreciate you bringing these matters to our attention and regret that your stay was disappointing. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Dirty towels in the room, trash can was not emptied and room smell was bad. AC unit was so loud needed to shut down to get some sleep. Hallways had lot of trash and no one cleaned them.
Business response:
Dear Calvin, Thank you for taking the time to review your stay with us. We are disappointed to read the concerns about the cleanliness and not delivering a fresh atmosphere in the room on your arrival, and we will address this immediately. Our staff's top priority is to provide a clean and comfortable environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. The areas overlooked in the hallways are also taken care of on a priority basis. We are committed to providing e... read more
Overall the place looks very dirty and the hallway stinks. Also the lobby area also looks very dirty.
Business response:
Dear Ahn, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a beautiful stay, and we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Like that there’s a security gate around the parking lot and building- but no directions given on how to get in the gate when wanting to check in. Front desk gal was nice but couldn’t offer any explanation as to why the rooms weren’t ready when we arrived 90 minutes after check in time nor give us an ETA on the rooms being ready. Then when discussing they we may not stay - we were then sent to Expedia to cancel the reservation. Then finally got into the rooms. 2 were updated and 2 were in really bad shape but of course we al... read more
Business response:
Dear Melody, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Everett - North
How is Extended Stay America - Seattle - Everett - North rated?
Extended Stay America - Seattle - Everett - North has a 3.4 star rating with 2,245 reviews.
When is Extended Stay America - Seattle - Everett - North open?
Extended Stay America - Seattle - Everett - North is open now. It will close tomorrow at 12:00 a.m.