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Extended Stay America - Seattle - Everett - North
- Hotels
- Everett, WA
About this business
Location details
8410 Broadway, Everett, WA, 98208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Screwed by hotels.com The worst. Do not book your stay with hotels.com. I will not use their services again.
Business response:
Dear David, Please accept our apologies for your disappointing experience. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for any issues that transpired. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
The front desk was kind and helpful. However, the property was dirty.
Business response:
Dear Maria, Thank you for being our guest. We are sorry for not meeting your expectations. Providing clean and comfortable accommodation is always our priority, and we regret missing anything on this part. We understand your frustration with the cleanliness concerns that you mentioned. Your remarks are shared with the concerned team for further action. Our commitment is always to offer better service for our guests, and it is good to have feedback as this helps to improve. Considering our helpful staff, please return and all... read more
Staff was helpful and polite. Floors and elevators were filthy. Carpets should have been changed years ago - disgusting. Hallways had a weird smell. Could smell smoke in the rooms even though it was a non-smoking hotel. Very little natural light in the rooms. Would not recommend unless (like us) you had no other option,
Business response:
Dear WendiLee, Thank you for choosing our hotel during your recent visit to Seattle. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next ... read more
Hotel was overbooked according to multiple front desk employees. First room we were put into was in awful shape: no linens, dehumidifier in the room and still running, pile of towels with brown mystery stains… front desk moved us to another room which was appropriate, but that room wasn’t completely good either: no pillows or towels. It was at least clean
Business response:
Dear Ben, Thank you for the feedback. Please accept our apologies for not meeting your expectations. We regret the inconvenience caused by moving to a new room and understand that this did not meet your expectations. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again.Sincerely,Hotel Management
Unclean and rude staff.
Business response:
Dear Laur, Thank you for choosing us. We are sorry for not meeting your expectation of clean accommodation. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret they missed the spot you mentioned. Also, we apologize for the behavior of our associate and thank you for informing us. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We will follow up on your concerns to ensure we are well-poised to serve you better during your n... read more
we were given aroom that had not been cleaned. the people we are travelling had to go to 3 rooms before they were given a room that had been cleaned. the property need a major overhaul..
Business response:
Dear John, Thank you for being our guest. Timely and impeccable service is a must; therefore, our apologies for the delay in getting your accommodations ready for your arrival. Also, we regret you were not entirely satisfied with the quality and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition... read more
Frequently asked questions about Extended Stay America - Seattle - Everett - North
How is Extended Stay America - Seattle - Everett - North rated?
Extended Stay America - Seattle - Everett - North has a 3.4 star rating with 2,245 reviews.
When is Extended Stay America - Seattle - Everett - North open?
Extended Stay America - Seattle - Everett - North is open now. It will close tomorrow at 12:00 a.m.