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Extended Stay America - Seattle - Everett - North
- Hotels
- Everett, WA
About this business
Location details
8410 Broadway, Everett, WA, 98208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First night was ok other than the smell of smoke and something else funky (mildew?). The next morning, I went out front to smoke and was smoking where I had seen everybody else smoke. The assistant manager, Ebtisam Shkukani, came outside and got very close to my face and was screaming at me about smoking. I tried to explain to her that I was smoking in the same spot that everyone else was, and where would she like me to smoke? She proceeded to walk away so I just stopped smoking and went back to my room. On my way back into ... read more
Business response:
Dear Heidi, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please allow us some time to review the incident and improve our services. We hope you give us a chance to enjoy your next stay.Sincerely,Hotel Management
Not worth to stay TV don’t have CC and internet barley work had pay extra 6$ for internet when it said it have wifi for our staying but not true barely have wifi at all!! Ada law they suppose provide full service for us when they don’t also kitchen have nothing to use had bring all my stuffs to use! When they said it’s kitchen but with what, nothing even not a coffee made!
Business response:
Dear Crystal, Thank you for staying with us. We are sorry for not meeting your expectations with the comforts of your room by providing better wifi and TV with multiple channels. Your feedback is already shared with our technical team to review and resolve the issue you encountered while with us. Also, we apologize if you were unaware of our kitchenware policy, which says they are kept at the front desk team and delivered to your room as requested. In response to your comments, we will instruct our front desk to inform guest... read more
Service dogs were apparently not accepted. I have seizers and I have 2 service dogs, I was still told I had to pay a 30$ fee for each dog. That is not refundable.
Business response:
Dear Sophia, Thank you for choosing us. We never intend to make a guest feel uncomfortable, and we hope you will accept our apologies for any undue stress due to our pet fee policy. We apologize for disappointing you and hope that the rest of your stay in our city was pleasant. Please return on another trip for a flawless experience.Sincerely,Hotel Management
The picture of property was misleading on line. This hotel housed the poor and unfortunate and the criminal element all through out the hotel. I felt very unsafe there. The breakfast served was coffee and a health bar. Had a tenant above me that stayed up all night moving his belongings around his small room for what reason i do not know. I have stayed at this place before the fortress like bars were installed 15 years ago it was pleasant untill the local government started to house criminals and homeless there but what can ... read more
Business response:
Dear tee-jay, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give... read more
Room smelled like cigarette smoke and its suppose to be non smoking room. Floors are not being swept properly, trash cans by elevators were full for 2 days and smelled very badly. Elevator trap where door opens is filthy. Bathroom smelt like piss, good thing I brought cleaning sprays, clorox wipes and frebreeze. Hallway never got vacuumed throught my 6 night stay until the day before we checked out.
Business response:
Dear Araceli, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
We chose this stay (and paid more) over another due to the fact it provides breakfast; however, the breakfast we were provided barely meets the definition of continental - it was coffee and granola bars. We arrived at 1am after a VERY long day, ready to climb into bed and were met with system errors. The staff, although friendly, informed us that the time we "chose" to arrive is during system reset and we'd have to return to the front desk once it was done to finish check-in- we were not able to get into bed until an hour la... read more
Business response:
Jennifer, thank you for being our guest and sharing your review. We want to extend our apologies for not providing you with accommodations within an acceptable time frame. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will discuss your concerns with our housekeeping team to address them appropriately. We are also for not meeting all of your expectations with our complimentary grab-and-go breakfast. We value your feedback as we continually strive t... read more
Outside of the hotel doesn’t compare to the inside ! Pretty dirty ! Bed was stained and there was no pillows! Pretty dirty need to do a deep clean for sure ! The smell in another thing !!!!!
Business response:
Olga, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on this matter and your patience. We are hopeful for another opportunity to welcome you back for the flawless experience you deser... read more
Frequently asked questions about Extended Stay America - Seattle - Everett - North
How is Extended Stay America - Seattle - Everett - North rated?
Extended Stay America - Seattle - Everett - North has a 3.4 star rating with 2,245 reviews.
When is Extended Stay America - Seattle - Everett - North open?
Extended Stay America - Seattle - Everett - North is open now. It will close tomorrow at 12:00 a.m.