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Extended Stay America - Seattle - Everett - North
- Hotels
- Everett, WA
About this business
Location details
8410 Broadway, Everett, WA, 98208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet was completely stained with pet urine and smelled very disgusting.
Business response:
Steve, thank you for your review and for being our guest. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. We regret the inconvenience and frustration this caused you. We have discussed your feedback with appropriate individuals to address it quickly. We are grateful for your patience and hope we will have the opportunity to provide you with the service you deserve. Thank you again. Sincerely, Hotel Management
The room wasn’t ready at 2:30, which was ok as we were early so we didn’t return until almost midnight to check in. Upon entering the room, the room was clearly occupied by a smoker, the entire room had been sprayed with fabreeze and the windows left open in an attempt to clear it out but it was overwhelming. Then when we pulled down the covers to get into bed to find a fresh stain on the sheets! Ugh! I went back to the front desk, and the young woman didn’t know what to do, she had no other rooms and offered us a can of fab... read more
Business response:
Frank, thank you for sharing the specifics of your stay. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we apologize for the oversights in your suite's preparation and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Someones ass print was on the desk chair.
Business response:
Bruce, thank you for choosing our hotel for your stay. We are disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
This hotel was filthy. The carpet was stained really bad and the room smelt stale. Can't believe I paid $125 for this!!!!
Business response:
Jennifer, thank you for posting your feedback. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with our housekeeping associates to ensure we are well poised to serve you better in the future. We hope for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Expedia overbooked the property and we did not get a room here
Business response:
Britton, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Prostitutes, drug addicts and street people were everywhere around the area. The property itself was even worse than the surrounding area - hard to believe. It is filthy and smelly. My room smelled like cigarettes and urine. Stains were all over the floor, walls and bed. Prostitutes, drug dealers and street people freely roamed the parking lot and hallway. And. The parking lot was full of people sleeping in their cars. Garbage was everywhere. Do not stay there.
Business response:
Aaron, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
One night was enough My stay was just overnight. When I entered the lobby I had to be allowed in. And the hotel itself was very run down and dirty they were doing construction in the hallway I think. When I got to my room it is clearly been updated but there were no amenities for the kitchenette, no blow dryer but clean. The bed was comfortable and I slept well. I didn’t stay for breakfast but it looked pleasing for eating in the car
Business response:
Amber, thank you for your feedback about your overnight stay. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Kindly be familiar, kitchenware and personal items are available at the front desk, and we regret if this was not communicated to you. We hope you will come again for a better experience. Sincerely, Hotel Management
Never stay here. This place is disgusting. The front desk is run by a rude manager. The first room was not cleaned. When they moved us to another room, the shower did not work. When I explained this to them, I was told that I would have to pay more money. The first room cost me $136. Now because the first room was never cleaned and the second room had a broken shower that I should pay more money? And the parking lot is filled with drugged out criminals. I spent the whole night looking out the window making sure my car was sa... read more
Business response:
Mark, thank you for choosing to stay at our hotel. We are so sorry for the issues you encountered in both your rooms and for the unacceptable behavior of one of our associates. We also apologize that you felt unsafe while you were here, and we regret any inconvenience caused due to this. Please know that we work very closely with the local Police Department to keep all of our guests safe and secure, yet we will review this and ensure no future guest experiences the same. Please consider staying with us again so that we can d... read more
This hotel is very run down, everything is broken, it needs remodeling. Tried three rooms before we got one that didn’t stink of smoke. Don’t recommend.
Business response:
Randy, thank you for staying with us We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Everett - North
How is Extended Stay America - Seattle - Everett - North rated?
Extended Stay America - Seattle - Everett - North has a 3.4 star rating with 2,245 reviews.
When is Extended Stay America - Seattle - Everett - North open?
Extended Stay America - Seattle - Everett - North is open now. It will close tomorrow at 12:00 a.m.