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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Room smelled terrible, no toilet paper, soap ,hangers,or shampoo. Dirty underwear left in one of two broken dresser drawers. Air conditioner sounded like water swishing. Rooms are not cleaned daily. I felt badly for the people behind the desk, they were friendly but must deal with a lot of unhappy customers. Coffee was good!!
Business response:
Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
Did not meet expectations Missing washcloths, up to date TV guide, utensils in kitchen
Business response:
Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. As per our brand standards, requirement kitchenware for your suite is available and kept at the front desk. We will remind our front desk to communicate this more clearly going forward and hope to have the opportunity to provide you a better experience. Sincerely, General Manager
Very bad hotel Very un professional manager. Old furnitures, no pillow cases. Mix bed cover.
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the service issues you experienced and for the disappointing stay you had. Your comments have pinpointed where we need to make improvements. Nothing is more important than your total satisfaction, and we hope we have the opportunity to prove it to you on your next visit. Sincerely, General Manager
Business response:
Please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Business response:
Jaimee, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Business response:
On behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Dirty Our first room was so disgusting that we asked to be moved. The furniture was stained, the sheets had hairs in them suggesting that they had not been changed since the previous occupants left and there was the same trash strewn in the stairwell through out our three day stay. The room they moved us to was not much better. There was food residue on the lamp and desk, rotten veggies in the bottom of the fridge and a soap scum ring in the bath tub. I have the photos for all to see but the survey will not let me post the... read more
Business response:
On behalf of the entire team, please accept our sincere apologies for our hotel not living up to your expectations during your visit. We do not take cleanliness issues lightly, as we do believe this is priority #1. We will address this matter with our housekeeping team in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves on a future date. Sincerely, General Manager
Poor Choice This hotel was not a 3 star hotel in our opinion. The drapes were falling down, the bed was uncomfortable, you could feel the springs. How they can get away with saying they have a continental breakfast, we can't believe. There was coffee and tea, the rest was small nature valley bars and only a few of those. I managed to get the last tea bag. Think you should change their rating.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.