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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Hotel was dirty. Tub/sink don't drain, electrical outlets didn't have covers, handprints in elevators were never wiped clean, dishes from another room sat in hallway the whole time we were there. No icemaker and you have to ask for everything....from dishes to hairdryer. Continental Breakfast was non-existent. There was basically coffee.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Just don't Seriously just don't. The shower was just a trickle of water. There wasn't even towels in the room, we had to ask for them. They gave us 2 and said they were almost out. The staff wasn't rude but they weren't friendly or very helpful. Cigarette buds in the elevator, shady people hanging out in the parking lot blasting music until 2 am on a Sunday night. The bed was comfortable, (the mattress itself- blankets were thin and scratchy) but they only have us 3 flat pillows on a queen bed. It provided the basic necessit... read more
Business response:
Thank you for your loyalty towards our brand. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us another chance so that we can provide you with the visit you expected from us. Sincerely, General Manager
Poorly run hotel Room was not cleaned, obvious prostitution going on, people eating and drinking in lobby, short on bath linen, no ice machine, no supplies for an extended stay such as glasses, cups, etc. Lobby unclean.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Mark at the front desk is a raciest Mark at the front desk refused to give a black guest clean towels. He eventually gave him a dish cloth to use as a bath cloth and told him that he was lucky that he was getting that. When I was up to check I my husband had walked in who is also a black man. We were told that we didn't have a reservation. I tried showing him my confirmation on my expedia app, my email, I even tried showing him where the money was already deducted out of my bank account.He still refused to allow us to check ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Check room thoroughly Dirty sock and trash behind dresser, candy on floor upon check-in, broken rack in closet, beat up lamp shades, and hair found in the sheets. No thanks, I'll stay elsewhere next time.
Business response:
Airickah, I am truly sorry your room was not in the spotless condition. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing clean accommodations for all of our guests, and I apologize this was not the case for you. I will share your concerns with my housekeeping team so that this type of issues are not repeated. I hope you will consider giving us a second chance the next time you are in our area. Sincerely, General Manager
Horrible hotel even worse management From the time we checked in we were told a rate and what we were charged was $50 more. Then they put us in a smoking room after requesting a non smoking room. I expressed my concern for being in a smoking room and being pregnant and regardless of the fact that we booked a non smoking room they would not move us. The hotel manager complained to me about being understaffed and how all her staff called out sick. Upon being moved to the smoking room the whole bed set was used and dirty. There... read more
Business response:
Kelley, please accept our most sincere apologies for the issues you encountered during your visit. This is certainly not acceptable, and I will share your comments with my management team and ensure you that we are working on every concern outlined in your review to prevent anything like this from happening again. It is our goal to provide an excellent experience to each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, General Manager
one night get aways stay at hotels in the area for a weekend get away. this one had poorly trained very slow staff. booked with Expedia. king size bed with studio. they gave my room away because it took me an hour to arrive after booking. gave me a queen and charged the full price of the king. continental breakfast was a granola bar and coffee. and police cruise through the lot every couple hours because we found out theives target the cars . that made for a no rest night. and the remodeling in our room was unfinished. smell... read more
Business response:
Thank you for selecting our hotel for your visit to Kent. We pride ourselves in providing our guests clean, fresh, well maintained suites along with friendly service. We apologize you were disappointed in several areas which led to your disappointment. We will work to correct the deficiencies you identified, and hope you will select our hotel, or our brand during your future travels. Thank you, General Manager
Terrible pillows Flat unusable pillows, friendly staff but bedding is poor
Business response:
Thank you for choosing our hotel. Although you liked our staff, we are truly sorry for the concerns you had with the comfort of your bedding. We know how important it is to get a good night's sleep, so I will surely share your feedback with my future enhancement team as we plan any changes. We appreciate your constructive comments and invite you to come back and see us again. Sincerely, General Manager
Room was filthy.
Business response:
I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed. I hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.