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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked Bought room thru expedia and as I'm landing I get a phone call from the hotel saying they are overbooked and can not honor my reservation, I go back on expedia and it shows this hotel still has plenty of rooms available, upon calling expedia to get refund they must verify that the hotel cancelled and not I, they told expedia that they still have rooms available, I was already checked into another hotel by then, i will never stay at this hotel chain again! Poor customer service!
Business response:
Josh, please accept my sincere apologies for the reservation mix-up and the service issues you encountered while here. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience to our guests. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Zac, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
Bring earplugs... Very thin walls!!! The guests next door were up partying and you know what past 5am. You could hear the whole conversation word for word. Other than that, nice hotel...what you would expect from an Extended Stay America.
Business response:
Jay, thank you for being our guest at our hotel. Although you liked certain aspects of your stay, we are sorry for the noise issue you experienced while being here. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Man... read more
Service was terrible. No towels or sheets when asked for, no dishes in a kitchenette
Business response:
Thank you for your review. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. We are committed to making sure we don't repeat what you experienced. Please know, our brand standards require us to keep the kitchenware at the front desk. And fresh linens and towels along with any toiletries are always available at the reception. We hope you will consider giving us another opportunity so that we can p... read more
Nope. It’s disgusting. Smells bad. Looks like a hourly motel.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Business response:
Mark, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I will never stay here again! This was the worst hotel I have ever stayed in the room stink like old Indian food the refrigerator was horrible they were dirty napkins all under the bed there were pillows thrown on the bed with no pillow cases the pillows themselves smelled horrible the room was just dirty we asked to change rooms one staff told us okay in the morning then when we got there in the morning the rude lady at the front desk who didn't even pay attention to us would not change us rooms I will never stay at this ho... read more
Business response:
Tenece, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I want my money back When I was about to sleep, opened the blanket and found some dark sticky things on the bed sheet, so disgusting. Complained to the front desk, she just gave me another bed sheet and I had to do the bed myself. Any housekeeping staff could have spotted the filthy thing, I wondered whether they had changed the bed sheet or not.
Business response:
Mei, thank you for your constructive comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed completing the process and regret the inconvenience it caused. We are working with the team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Gen... read more
No longer a good hotel Did have hair dryer at all !!! Had to asked for coffee pot. Over all will never stay their again
Business response:
Gella, thanks for the candid review. We are disappointed with not providing the stay you expected from us. I apologize our location didn’t make it to the mark. We are sorry for any miscommunication regarding our dishware policy and toiletries for your room. To ensure cleanliness, our brand standards require us to keep these items at our front desk and our team happily delivers them to the guest's suite. We have shared your comments with the staff for improvement. We hope to provide a better experience on your next visit. Si... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.