This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff rude Rude staff,non smokeing room smelled like smoke food was left in microwave.
Business response:
I apologize for the lack of detail provided by our housekeeping team regarding the cleanliness of your suite, and for the less than helpful attitude of one of our staff members. We are dedicated to providing a home away from home environment with friendly service and we were not at our best during your visit. You are invited back to have a much better experience, one that you expect and deserve. Thank you, General Manager
The was alright. However I paid with prepaid credit card and still had to pay deposit and they tried to mail it back to me. I will have second thoughts before I stay again
Business response:
Thank you for your feedback. Please accept our apology for the confusion regarding your reservation. It is common practice for a hotel to require a deposit for any incidental charges our guests may incur during their stay. I am sorry for the lack of explanation and follow up from our staff member. We hope you will consider staying with us or one of our branded hotels in the future. Thank you, General Manager
Extended Stay in Kent Washington The beds are just a bit more comfortable than a block of cement. When asked to get some fresh bath linens, was informed we'd have to leave the next morning . When asked why, was told it was because we had 2 parrots in our room! I made this reservation 3 weeks before the actual stay and I clearly stated we had 2 parrots that would be traveling with! Upon checking in, they had no problem with the parrots! In fact they were more interested in our birds than their paying customers
Business response:
Thank you for sharing your experience about your recent stay. I am glad that you found our location convenient to the highway. However, I was disappointed to read that you were not happy with our beds and that impacted your sleep. We value our guests and their recommendations. We do appreciate you selecting our hotel for your stay, and we will hope you will visit us again soon. Sincerely, General Manager
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
Won't be returning I've stayed here twice before in the last five years and have been satisfied; however, this latest stay (11/27-11/29) was quite poor and I won't be returning. The refrigerator and microwave were dirty, only the presets on the microwave worked (the number pad was completely unresponsive), the fluorescent lighting in the kitchen was missing a cover, and the bathroom smelled like someone had been smoking in it non-stop for a week (I had a non-smoking room). I had to call the front desk THREE times to get dish... read more
Business response:
Thank you for your recent visit and for your feedback. We are sorry for the housekeeping and maintenance issues in your suite which were overlooked prior to your arrival. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing these issues out as it will help us improve. We value you as a frequent guest and would love the opportunity to provide you with the hospitality and service you anticipated during this trip and which you have come to expect from our brand.... read more
Convenient and accommodating Excellent staff
Business response:
Thank you for choosing our hotel for your recent stay. We appreciate your compliments on our excellent staff. However, we apologize for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Terrible Sheets and blankets dirty at arrival and unchanged during stay Nobody does nothing after being notified
Business response:
Thanks so much for being our guest and for sharing your rating and comments. I apologize for the lack of follow up from our staff, and for the less than clean condition of your suite upon arrival. We ca do better and we will make your next stay much better, please stay with us again. General Manager
someone was in my room if they don't clean the rooms during your stay, why do they come inside? I left the room for the day. when I came back the room my card key would not work. then the tv I purposely left on was off. 1) Volume soft, so not bother anyone 2) that model does not have an auto shut off At this point ( wrong or right ) I feel my bags have been gone through while I was out. when I came back two days later the same thing happened So I wonder do they disable the keys so they will have time to get out while you ... read more
Business response:
Thank you for staying with us and for being a repeat guest. I am sorry to hear about your recent experience. We take guest security and safety very seriously, so your comments about someone using your room while you are gone is very concerning. I can assure you we are not allowing access to your room, but would like to gather more information so that we can address this issue more thoroughly at your convenience. We hope to come to a resolution that would allow you to continue to use our hotel for your travel needs. We value ... read more
Highly unsatisfied with this hotel The hotel rooms were very dirty. Bathroom floors were sticky. No drinking water, vending machine for water and soda was out of order. Hotel staff did not help to fix any of these issues. My stay in this hotel was very inconvenient and I will hesitate to book extended stay of america ever again.
Business response:
Thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so I was disappointed to learn that your experience with us fell short. I have shared your feedback with the appropriate team members so adjustments can be made.The housekeeping issues you described are unacceptable, and I have spoken with my housekeeping staff to make sure this does not happen in the future. We value you as a guest and hope we have the opportunity to welcome you again in the future.... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.