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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tried to switch us to a different type of room!! Got there and went to our room to find that the hallway and the room both smelled like an ashtray. Was surprised that we were in a smoking room since our reservation was specifically for a non-smoking queen room. Went back to the desk and was told that though my paperwork said queen non-smoking that was only a request and all that they had to do was give us a room and it didn't have to be the same type as I had reserved. After some arguing with the staff they finally moved us ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you were placed in a smoking room. To uphold our company's high standards, we will closely monitor our room inventory moving forward. Additionally, I will be retraining our housekeeping staff to ensure each guest has a clean and comfortable experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the ... read more
Close to airport and other attractions One elatovator was non-working. Soda vending machine on but not cooling - Drinks hot No kitchen items in room. Pillows worn out. Seemed short stafffed
Business response:
Thank you for your recent review of your stay. Please accept our apologies for the maintenance issues you experienced. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. In response to your feedback, we are in the process of repairing our elevators and I will make sure we are clearly communicating our amenities moving forward. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our... read more
Not again Asked for non smoking. Not received. Not very clean. Felt really cheap. Had to ask for coffeepot, and other services. Would not recommend.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to your expectations. To uphold our company’s high standards, I will be working with our front desk staff to make sure we are paying close attention to our room inventory and clearly communicating our amenities to guests during check-in. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're... read more
This was an overall mediocre experience. When I arrived, the front lobby staff was a little rough and not extremely friendly. The check-in went smooth and I arrived at the room. At first glance it was okay. Once inside with all the lights on, the carpet had multiple big stains and made me feel like I needed to leave my shoes on. The side chair had some unidentified white spots all over the back and seat of the chair (gross). The bathroom was very small, but clean and the kitchen area was clean as well. Both beds were comfort... read more
Disgusting hotel and not good location for Aiport! The hotel said it was by the airport and it is not! It's a 15-20 minute ride to Sea Tac I got a smoking room that smelled horrible- room wasn't very clean neither was the bathroom I will not stay here again
Not comfortable for a family stop-over We wanted an inexpensive place close to the airport for a quick rest after flying. Having had a good experiences in other extended stay style hotels, we had high hopes. This place was a big disappointment. The carpets were very grimy, the kitchenette had nothing to use, there was no coffee maker... this hotel had the fewest amenities I'd ever experienced. The free breakfast did not have milk or juice for kids... the only thing suitable was to make hot chocolate. Apples and muffins were ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to our company’s high standards. While we no longer keep dishware in guest rooms, these items, including coffee pots, are available upon request for no additional charge. In response to your feedback, I will be working with our staff to make sure our grab-and-go breakfast is fully stocked and that we are thoroughly inspecting rooms prior to guest arrivals. Thank you very much for bringing this to our at... read more
Good It was nice is that the bed had a stain on it and the bathroom.had no.fan botten on it
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the bedding had a stain on it. As this hotel’s manager, I can assure you that I have spoken with our housekeeping staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Good for last minute choice Continental breakfast was less than desirable. Room was clean but wish we could have had a non-smoking one. Couldn't find the place initially as there's only a sign on one side. Overall, it fit the bill for the amount of time we had to stay.
Business response:
Willie - I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our grab-and-go breakfast did not meet your needs. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Spend a bit more and stay elsewhere The lead receptionist/manager is very nice with great customer service skills. With that being said, she is obviously overwhelmed. Many of my complaints could be resolved by just having 1 more person and proactive preparation. For example, I asked for quarters for the laundry with another person behind me waiting. She told me that she didn't get her cashier till ready yet. Instead of just giving me the quarters I needed, she made me wait for about 5-8mins as she was putting all the cash in... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,279 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.