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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor was horribly sticky, the shower faucet leaks, run down and overall had a very sketchy feel to the whole place. We left, found another place and did not stay even one night.
Business response:
Dear Guest, We’re truly sorry to hear about the condition of the room and that your experience made you feel uncomfortable. A sticky floor, leaky faucet, and overall run-down appearance are far from the standards we aim to maintain. We take your comments seriously and are addressing these concerns with our maintenance and housekeeping teams to prevent similar issues in the future. Your input helps us improve, and we hope to earn your trust on a future visit. Sincerely, Hotel Management
I booked my reservation here with a king size bed, and they put me on a qieen bed after i payed for a king size, they said the hotel was booked, not my problem but this staff doesn't care what you pay for, they do whatever they feel like it, it'll be the last time i stayed here at this location for sure
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered regarding your room type and understand how frustrating it must have been not to receive the king-size bed you reserved. While we do our best to honor all requests, we regret that availability impacted your stay and will be sure to address this with our team to prevent future occurrences. We value your feedback and would love the opportunity to provide a better experience in the future. Sincerely, Hotel Management
Just quality of life
Business response:
Dear Guest, Thank you for your feedback. We understand that quality of life during a stay is important, and we’re always looking for ways to enhance our guests’ overall experience. Please share any specific aspects that impacted your comfort or convenience, we’d truly address them. Your insights help us improve and better serve future guests. We hope to have another opportunity to provide a more satisfying experience. Sincerely, Hotel Management
I have been overcharged and had to fix plumbing issues on my own. I was handed a plunger and said good luck. Eventually, somebody came up to clean up the mess in the bathroom that was not my issue.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the plumbing issue and the way it was initially handled. This is not the level of service we aim to provide, and we understand how frustrating this must have been. We are actively addressing this matter with our team to ensure better support and responsiveness moving forward. Regarding the overcharge, we would be happy to look into it and resolve it promptly. Your feedback is appreciated, and we hope to welcome you... read more
I dont like the "I scratch your back, you scratch mine" policy" they got going on. Didn't like being waived a pet fee but then charged all the waived fee deposits at the end of my stay causing my family to not have enough funds to continue our stay. Especially after spending over $800 dollars with Extended Stay. One day when we extended our room through Expedia for $96 dollars the associate charged us an extra $70 3 times on top of that stating the last employee forgot to charge us the pet fee but when checked in we got it w... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. We understand your frustration regarding the unexpected charges, and we will investigate this matter further to ensure clearer communication and better transparency moving forward. We also deeply regret the maintenance concerns and the disruption caused by our housekeeping team. Your feedback is invaluable, and we will address these issues with our staff to ensure a more consistent and pleasant experience for future guests. We hope you will r... read more
Both rooms I texted were in horrible condition. Missing lampshades, bathroom door didn't lock and was put on backwards, burner on stove didn't work, window wouldn't open, chair was broke and sat sideways and room wasn't very clean at all. Definitely NOT worth the price. Motel 6 was in better condition and cheaper.
Business response:
Dear Guest, We sincerely apologize for the condition of the rooms, including missing lampshades, maintenance issues with the bathroom door, stove burner, window, and chair, as well as the cleanliness not meeting expectations. We understand how frustrating this must have been and are actively addressing these issues with our housekeeping and maintenance teams to ensure improvements. Your input is truly appreciated, and we hope to welcome you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.