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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not cleaned completely. Dated worn out furniture.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Can be any poorer? Tons of holes on the curtain to see the light? Feather and dust on the bed light shade and everywhere! Smell so bad!! Never book any extended!
Business response:
Jane, thank you for reviewing your stay with us. We are sorry for the issues you faced. Our duty is to provide a fresh, clean and well-maintained environment to all the guests, and we apologize we fail in your case. Your feedback will be shared with the appropriate teams so that action can be taken. We appreciate your business and hope to have a second chance to prove ourselves. Sincerely, Hotel Management
This hotel STUNK The room was a non-smoking room but stunk like an ashtray, the carpet hadn't been vacuumed, two lights didn't work, the toilet didn't work properly and a TV remote was not in the room
Business response:
Stephanie, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We are sorry for the inconvenience you experienced due to the smoke smell. Though it was a non-smoking room, on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We do hope you will... read more
The lady at the front desk was wonderful ,running her behind off doing everything for everyone and the person around the corner that i couldn't see ,was asked a question buy staff member and she mumble with attitude,like didn't want to be bothered my room didnt have anything in it and due to coffee shortage i couldnt get but 2 coffees, and was told the order has not come in ,no cups but i was able too use 2 forks ,no ash trays,no cups .
Business response:
We are pleased to see you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.