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Extended Stay America - Seattle - Lynnwood
- Hotels
- Lynnwood, WA
About this business
Location details
3021 196th St. SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not like the other Extended Stay Americas We have stayed previously at other Extended Stay America hotels, and usually enjoy the experience, the Extended Stay America in Lynnwood was a real disappointment. - The room had a constant stale smell, almost like tootsie rolls. Every time we would return to our room we would have to open the windows and air it out. - The bathroom was very small, the water pressure was very low as well. One day we had to wait over 5 minutes to allow the water to run to reach a tolerable temperature ... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you were not pleased with your stay at our hotel. In response to your feedback, I am going to ensure that our rooms are inspected more thoroughly and that we clearly communicate our amenities during guest arrivals. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very disappointing experience. The room wreaked of b.o. when we walked in the door. There was only one washcloth and one plastic cup in the room. There were hairs in the bath tub. No coffee maker in the room.
Business response:
Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to make sure that our rooms are checked more thoroughly. Additionally, while we no longer keep dishes in guest rooms, these items, including coffeepots, are available at the front desk for no additional fee. I apologize if we did not communicate this during check-in. Thank you very much for providing us with your feedback. We hope that you w... read more
Never again The room was not clean, the bathroom was dirty. The towels were scratchy and water pressure was horrible in the shower. You have to pay extra for high-speed Internet, regular Internet service is lacking. The only positive was the clerk that helped me check in.
Business response:
Your review for our hotel was recently brought to my attention. Your comments in regards to our front desk staff are much appreciated; however, the cleanliness issues you described are unacceptable and I sincerely apologize for your experience. Additionally, I am very disappointed to hear about the maintenance issues you experienced as well. I met with the staff, and we will be implementing further training to ensure that all rooms and linens are thoroughly cleaned and inspected so each guest has a comfortable stay. Thank yo... read more
Poor Service and Very Basic Room was not ready for check in at 6:00pm and I heard the receptionist say to someone on the phone that she needed to check to see if my room was ready but she first needed to have a Coke break. Meanwhile I had to wait after a long day of work, then check into the room to find the kitchen is not stocked with anything. So back to reception to wait in line to ask for supplies. Poor service and basic room. I moved to The Hampton Inn around the corner, and it was like night and day.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that our customer service was not to our company’s high standards and that our amenities were not explained upon check-in. In response to your feedback, I am going to be speaking with our front desk staff to ensure that they are responding to guest needs in a timely manner as well as clearly communicating our amenities during arrivals. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a b... read more
I am not sure where to being...The hotel staff were not helpful at all... I am older I was the only customer at the time struggling to get the doors open with my luggage, the lady that was behind the counter stood there and watched me. She did not offer to open or hold the door for me! The room was clean however, there were no wash clothes, the towels were like drying with sandpaper. You had to go all the way into the bathroom to shut the door (between the toilet and the sink). I asked if they had an ice machine I was told n... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay with us did not meet our company’s high standards. We are very sorry for your experience. I met with the staff, and we will train accordingly to ensure that guest needs are responded to in a timely manner. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Bare bones Check-in staff unresponsive (reading a book). Room minimal (e.g. one hand towel for two people), recliner got "stuck" in open position. Lobby almost non-existent (with two characters lounging in the only two chairs...both texting). Advertised "Continental breakfast" consisted of coffee and small wrapped muffins (all chocolate) and power bars. Only redeeming grace was young lady at desk in the morning who helped with our itinerary change.
Great location but that's about all it offers I booked this hotel because of strong ratings, so maybe I just had an usual experience. But there were cops in the parking lot (sometimes busting people) every night, reports of a "creepy guy listening at room doors" and desk staff that could barely manage a smile. The WiFi code was casually handed to me on a random sticky note from some other business and it didn't work. Plus they placed me right across from the elevators and where garbage trucks apparently came by to empty the ... read more
Business response:
Thank you for your recent review of your stay. While I appreciate your kind comments about our location; I sincerely apologize that your experience with us was not a comfortable one. In response to your feedback, I am going to speak to our front desk staff to ensure that they are providing guests with the best customer service. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Close to Alderwood Mall..... This is a newer hotel, really close to Alderwood Mall, but that's about all it has going for it. It boasted a kitchenette, but there were no dishes, glasses, cups or cutlery in the place. All empty cupboards. Full size fridge was nice to have. We had to ask for a hairdryer as, again, it was a bare bones room. TV may be flat screen but feed or picture was awful and kept cutting out. Bed was comfortable, but bedding was old. Towels were like sandpaper. If you are looking for a reasonable price, wit... read more
Never again... No housekeeping service unless you're there for 7 nights. I was there 4 nights. Garbage wasn't emptied, no fresh linens and I used the same dirty plastic cup the entire time. I was told to empty the garbage myself. Not even a plastic spoon in the kitchen. I won't stay at this brand again and I told them at check out. Desk staff was totally unresponsive to my comments.
Frequently asked questions about Extended Stay America - Seattle - Lynnwood
How is Extended Stay America - Seattle - Lynnwood rated?
Extended Stay America - Seattle - Lynnwood has a 3.5 star rating with 1,880 reviews.
When is Extended Stay America - Seattle - Lynnwood open?
Extended Stay America - Seattle - Lynnwood is open now. It will close tomorrow at 12:00 a.m.