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Extended Stay America - Seattle - Lynnwood
- Hotels
- Lynnwood, WA
About this business
Location details
3021 196th St. SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience It was a bad experience. The hotel staff tried their best to help but were probably stressed out because of bad management. Rooms were run-down, breakfast was coffee pots and muffins in the hall-way. No creamer either. Overall bad experience.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the breakfast was not as good as it could have been. In response to your feedback, I am going to make sure we do not run out of breakfast items in the future. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Disappointing first time stay. Kitchenette, but no dishes, pots, utensils. Breakfast was very lacking. Staff was pleasant. Bathroom amenities were sparse. Small sized TV.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I'n truly sorry that your first experience with us was not a pleasant one. It should have been explained to you during check in our cookware policy and other amenities. I will make sure to coach our staff to properly communicate our offerings to guests. I received a copy of your review, and wanted to take a moment to personally respond. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
You'll want to shower when you leave here Very dirty hotel. There was dog hair in the main hall outside our room the entire 5 days we were there, so nobody vacuumed all week. The carpet in our room smelled like dog as well. Just because it's a pet friendly hotel doesn't mean it has to smell like it. No toiletries in room, everything has to be requested. The free breakfast is packaged muffins and granola bars, and get your coffee early as they might run out of creamer. They also don't provide any soap to wash your dishes with... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had so many issues during your stay. In response to your feedback, I am going to meet with my staff to work on cleanliness and communication regarding breakfast and dishes. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Horrible place, was my only option due to business in the city. Staff with attitude and little knowlegde. Outlets did not work, room smelled horrible and place was out of kitchen utensils. Stay far away from bere
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had such a terrible experience during your stay. In response to your feedback, I am going to speak with each of our staff members to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Never coming back to this place Poor experience. Front desk employee don't know what they are doing or talking about. not friendly or costumer service happy. We had a problem with our booking when we arrived the front desk employee called her manager to figure out what to do I asked to speak to the manager over the phone the manager refused and we were told she will be there in the morning and sure enough no one cared to follow up with the issue. Breakfast is a joke as well if you are not down in the lobby by 930 you will fi... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had such a bad experience while staying with us. In response to your feedback, I am going to speak with the front desk staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Filthy , smelly unsecure
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay was not a comfortable one. In response to your feedback, I am going to ensure that we leave windows open in rooms to let them air out while they're being cleaned. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Look elsewhere unless you are on a tight budget. the hotel location was convenient. Quiet. Bed was reasonably comfortable but the room was shop worn. Appointments minimal and dated. Had to ask for utensils and dishes (really?). Desk service was so so. There was a trainee working which I understand but it seemed she was leaning as she went rather than getting training in advance.
Business response:
Thank you for taking the time to write a review of your stay. I am very pleased to read your kind comments regarding our convenient location and comfortable rooms. I apologize that our hotel seemed slightly outdated; however, I am pleased to inform you that our hotels are under a renovation period. Also, in an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request from the front desk. Thanks to your fee... read more
One star Nothing supplied in Kitchen unless phone ahead. No ice machine in building. Breakfast is minimal. No juice or milk. Soap chip in bathroom, not bar. No shampoo. If you don't ask, it isn't provided. Inexpensive, and obvious that they do everything to minimize expenses.
Business response:
Robert - Thank you for your recent review of your stay. I am sorry to hear that your stay did not meet our standards. In response to your feedback, I am going to ensure that communication at check in is much better so that we can avoid any confusion again in the future with our guests. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Seattle - Lynnwood
How is Extended Stay America - Seattle - Lynnwood rated?
Extended Stay America - Seattle - Lynnwood has a 3.5 star rating with 1,880 reviews.
When is Extended Stay America - Seattle - Lynnwood open?
Extended Stay America - Seattle - Lynnwood is open now. It will close tomorrow at 12:00 a.m.