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Extended Stay America - Seattle - Lynnwood
- Hotels
- Lynnwood, WA
About this business
Location details
3021 196th St. SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor review for a reason. First arrived to find out they did not have the room we requested and have a room for us at another property. 15 minutes in the opposite direction we needed to be! We arrive at the second hotel to be put in a room that did not have the bed configuration we requested and stated on our paid for receipt. The room, oh boy! We opened the door to a darkened room in the middle of the day. Drapery pulled and all lights off. Turned on the lights to find the frig pulled away from the wall and dirty towels at ... read more
We stayed for three nights. No hot water so could not take any showers. The entire time. In spite of complaining to the staff. Very unhappy. Chairs were very uncomfortable,
Business response:
Thank you for your recent review of your stay. Please accept our apologies for the maintenance issues you experienced. In response to your feedback, I am going to speak with our front desk staff to ensure that they are communicating all issues to management so that they can be addressed as soon as possible. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Flea Room Stepped foot into the room started getting bit by fleas within the first 3 minutes. There was Black Hair in shower drain from the prior guest not sure if the room was actually cleaned. accommodations were minimal at best. Left room went to car got on internet found a new room at another hotel and checked out. Travelocity did give us a full refund so they stood by there company. Only good thing that came out of the experience.
Rock hard If you want to sleep very terribly then you will stay at this hotel. The beds were so uncomfortable that me or anyone in my family got any sleep that night
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not rest well at night because of the bed not being comfortable enough. In response to your feedback, we will be inspecting the beds at our hotel and will be replacing those that are outdated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Cleanliness Upon check in of our room we found the garbage under the sink in the kitchenette was not emptied and contained dirty diapers..The bathtub didn't look like it had been cleaned, there were several hairs around the sides and bottom, there was used soap with hair on it on the tub ledge.no washcloths were provided for our stay.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be making sure we are thoroughly cleaning and inspecting our rooms to our company’s high standards. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
don't stay there There was no crib/ pack n play available. Even the worst hotels have those. My baby had to sleep in my arms. The bed was a full size not queen like advertised. I was itching all night woke with a rash. The breakfast was coffee and a granola bar. Seriously? Not even a place to sit to eat it. When I told the receptionist that I had a rash she said "it's a pet friendly hotel it is advertised as such you should have known" no apology or sympathy at all. Not a place for kids.
Business response:
Paul - Thank you for taking the time to write a review of your stay. I am so disappointed that we were unable to accommodate your needs for a pack n play. Also, I apologize that our staff did not attend to your needs in a professional manner. Your comments were reviewed by the staff, and we will train staff accordingly to make sure your experience is not repeated. We do continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay America. We hope we h... read more
I found an unsanitary and unacceptable item in my room when checking in (which I have never experienced in my 11 years of traveling for business). If these rooms were cleaned appropriately, this wouldn't have happened. The management did comp my room for that night, which I was thankful.
Hotel was adequate. Early check in was available, and under 21 check in; so that's good. They have good sized beds, but the beds are questionable in cleanliness and comfort was non-existent. We asked for a second blanket every night we were there and never got one. The front desk girl was extremely rude and wouldn't give us more than two cups, two plates or two anything. The water pressure was awful; I turned off the shower head and washed my hair in the faucet, because otherwise, nothing was getting clean. The kitchenette w... read more
Business response:
Thank you for your recent review of your stay. I am very sorry to hear that your stay did not meet our company’s high standards. I discussed your comments with the team, and we are ordering more items so that our amenities are fully stocked for our guests. I will also making sure we are providing each guest with professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the... read more
It is ok No pool, out of muffins everyday I was there. Not enough amenities like a hair dryer for all guest rooms. Ok for the price.
Business response:
Thank you for your recent review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction. In response to your feedback, I am going to ensure that we are consistently stocked up on our essential breakfast items. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Seattle - Lynnwood
How is Extended Stay America - Seattle - Lynnwood rated?
Extended Stay America - Seattle - Lynnwood has a 3.5 star rating with 1,880 reviews.
When is Extended Stay America - Seattle - Lynnwood open?
Extended Stay America - Seattle - Lynnwood is open now. It will close tomorrow at 12:00 a.m.