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Extended Stay America - Seattle - Lynnwood
- Hotels
- Lynnwood, WA
About this business
Location details
3021 196th St. SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing! Our room was generally clean, but the hotel was cheep, had poor service, no amenities, a hard lumpy bed, the worse breakfast I have ever seen (coffee and a pre-packaged muffin), no pool, no Jacuzzi, no exercise room, you had to pay for WIFI if you wanted it fast, and if you wanted clean towels, you had to go to the front desk with your wet towels and wait for the old ones to be cleaned.
Business response:
Thank you for your recent review of your stay. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities prior to guest arrivals. Thank you very much for your feedback.
Will never stay at an Extended Stay Hotel again. Bed was hard as a board. I did not sleep at all. I left my shampoo, conditioner and hair dryer at home assuming the hotel would provide these things. There was no conditioner. No hair dryer and I did not have my morning coffee because I did not realize I had to go to the desk to ask for a coffee maker until I was checking out.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you were not made aware of the amenities we have available through the front desk for the bathroom and kitchen. In response to your feedback, I am training our front desk staff on giving the necessary information to all guests during check-in. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not a value I didn't receive value for what I paid. Wifi was available if I wanted to pay for it. There was a free variety that was slow. The description said that continental breakfast was available, but the "grab and go" variety that was actually provided was far from being continental. I was very disappointed in our overall experience and will avoid Extended Stay Hotels.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not get what you were expecting out of your stay. In response to your feedback, I am going to ensure that our communication is better at check in so that we can assist our guests in having a better understanding of our hotel. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Don't expect much As my wife summed it up, this hotel is kind of pathetic. Even though it's an extended stay room with a kitchenette, nothing is stocked in the room as far as utensils or dishes. You have to ask for every item you would need. The continental breakfast was also sad. Just a few items and coffee, with nowhere to sit. The beds were hard and the pillows small and too soft. Only positive is that every other place around there is even more expensive.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Bad experience but they helped me When we first got to the hotel, they wanted to charge my credit card for the stay, but I had already paid online. We went back and forth about it and I pulled up my credit card statement showing the charge (not a hold) by Hotels.com. He apologized and refunded it right away, just waiting to see the credit. When we got to our room there was a musty odor. We opened all the windows and left to get food. We were checking out first thing so we didn't bother to complain about it, however when I st... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the cleanliness and billing issues you experienced. In response to your feedback, I am going to make sure we are thoroughly inspecting rooms prior to guest arrivals as well as reviewing our billing procedures with our front desk staff. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not very welcoming The hotel needs a very good staff that has people skill and help to accommodate customers needs,the beds in the room smell like never been clean or changed neither the pillows they smell like never been cleaned from the previous customer,and what they call a breakfast is a big joke and it was over by 9;30 and have no sugar or cream to offer with their coffee.
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the cleanliness issues you experienced. Please accept my apology. In response to your feedback, I will be making sure rooms are thoroughly cleaned and inspected prior to guest arrivals. Additionally, I will be making sure we are clearly communicating our amenities and making sure our grab-and-go breakfast is properly stocked. I really appreciate you bringing this to our attention. Thank you very much for providing us with your feedback. We hope that you ... read more
Frequently asked questions about Extended Stay America - Seattle - Lynnwood
How is Extended Stay America - Seattle - Lynnwood rated?
Extended Stay America - Seattle - Lynnwood has a 3.5 star rating with 1,880 reviews.
When is Extended Stay America - Seattle - Lynnwood open?
Extended Stay America - Seattle - Lynnwood is open now. It will close tomorrow at 12:00 a.m.