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Extended Stay America - Seattle - Lynnwood
- Hotels
- Lynnwood, WA
About this business
Location details
3021 196th St. SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There a really bad gas smell in this property and the rooms were very dirty.
Business response:
We apologize as your stay was impacted due to the odor and cleanliness issue. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Room was supposed to be non-smoking but had a stale, gross smell of cigarette smoke. When we complained, we were not offered a room change but were offered a bottle of Febreeze. We found food products from a previous guest left in our kitchenette cupboards. Breakfast here is 'grab-n-go' which means small granola bars and instant oatmeal packet. Vending machines took our money and didn't give the item purchased. Other guests in the hotel were loud late into the night. Only good thing I can say is the desk clerk at check-in wa... read more
Business response:
Kimberley, please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Halls all smelled like stinky ethnic food and cigarettes
Business response:
Thank you for your review. We sincerely apologize for the odor issue you experienced while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Fire alarm at 4am Have stayed here numerous times and will never come back. Fire alarm went off at 4am. Everyone out into the parking lot. Asked about it the next morning when checking out. Inquired about a comp or refund. Manager wouldn’t even talk to me. Extremely rude and unapologetic.
Business response:
Roxanne, we apologize that your sleep was disturbed by the fire alarm.Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel.Fire alarms are not an everyday occurrence at our hotel, and we hope you will stay with us again when your travels bring you back to our city! Sincerely, Hotel Management
Poor Needs to have a Manager on site on every weekend. This is Labor Day weekend I overheard the front desk clerk tel another guest that th he managers off at a conference! Ridiculois. Dirty coffee area for on the go coffe, tea and muffin or oatmeal which is insulting.
Business response:
Suzanne, thank you for reviewing our hotel. Please accept our apologies for the service issues you encountered during your stay. We assure you that we have discussed your concern with our team to remind them our main goal is to provide outstanding customer care to our guests. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Sincerely, Hotel Management
Even though we requested a non-smoking room and signed that we would not smoke there or have any pets in our room, the room smelled of stale smoke (and perhaps of previous pet odors). We had arrived very late in the evening, so we stayed only one night and contacted Expedia the next day to request a new hotel.
Business response:
Doug, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Unsatisfactory They don’t clean the room and pots and pans are on request not automatically in the room. Beds are hard.
Business response:
Thank you for sharing your experience with us. We are sorry to know our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, it is always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We have shared your comments with our team to ensure clear communications going forward. We hope to have the opportunity to welcome you back soon... read more
Frequently asked questions about Extended Stay America - Seattle - Lynnwood
How is Extended Stay America - Seattle - Lynnwood rated?
Extended Stay America - Seattle - Lynnwood has a 3.5 star rating with 1,880 reviews.
When is Extended Stay America - Seattle - Lynnwood open?
Extended Stay America - Seattle - Lynnwood is open now. It will close tomorrow at 12:00 a.m.