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Extended Stay America - Seattle - Lynnwood
- Hotels
- Lynnwood, WA
About this business
Location details
3021 196th St. SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
This hotel literally has fleas This hotel was dirty and actually gave my dog fleas. This is literally a nightmare. I will never stay at another extended stay.
Business response:
Amber, please accept our apologies for the cleanliness issue you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
Smells, noise, cheaply run. Free breakfast is crap The building is listed as smoke-free, but our room smelled like stale cigarettes. Perhaps the room was a smoking room before. Our clothing smelled like that when we got home. Ick. Heard Noisy people in room next to us at 2am through thin walls. Add to that, a very loud refrigerator. Odd set-up with kitchenette ‘supplies’: required us to get from office a coffeemaker, etc., things that are normally kept in rooms of other places. Forgot to get a few things of course and went w... read more
Business response:
We're sorry for smoke and noise issues you experienced during your stay with us. Your concerns will be shared with the respective team so that corrective actions can be taken. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback with regards to the grab-and-go breakfast will be shared with our brand leaders to determine new breakfast offerings. We ho... read more
DONOT TRUST WHAT IS BOOKED. THEY SAID WE ARE OVERBOOKED AND DONT HAVE THE ALLOCATED ROOM
Business response:
Rohan, please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience it caused. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Not non smoking. Room clean but stinks like smoke Location good. Quiet. Definitely older in need of some work but serviceable.
Business response:
Thank you for being our for being our guest. Although you liked our peaceful location, we are sorry for the odor issue you experienced and inconvenience it caused. Our housekeeping will be cleaning this room thoroughly to ensure it is smell-free. Also, your feedback will be shared with the appropriate individuals as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely... read more
Really a nasty hotel..the office check in was dirty and unprofessional. The rooms were smelly and the refrigerator ran/leaking. I highly recommend staying somewhere else.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Smoking in a non-smoking facility It took me 4 hours and two Expedia representative to release us from this facility to another Extended Stay who meant their facility was non-smoking. My husband was having medical tests; he could not be stuffy which happens to him around smoke. The smoke came into our room in the very early morning and the early morning. We went through two shifts to get help. It took us an Expedia supervisor's help for us to be able to leave this premises for another hotel in the same chain.
Business response:
We apologize for the inconvenience you encountered due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to provide you with a better experience. Sincerely, Hotel Management
I was told they were booked upon arrival, I showed my itinerary but was told there was nothing she could do because they were booked & had no available rooms. I made sure she had my second night down & available. Upon my checking into my room, I had to go back to the front desk (3 floors down) because my room key didn't work. Got into my room & had to go back down to the front desk because they keep the TV remotes there... I had to go back down just after that because I wanted to make coffee & they also keep the coffee pots ... read more
Business response:
Thank you for your review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our team for their immediate attention. We hope you will consider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
Waiting for 30 min at the lobby to check in. No staffs in the count. Whatever the reason is, it should not be supposed to happen.
Business response:
Thank you for reviewing your recent stay at our hotel. It was certainly disappointing to read about the problems you experienced at check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. It was our pleasure having you as our guest, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Lynnwood
How is Extended Stay America - Seattle - Lynnwood rated?
Extended Stay America - Seattle - Lynnwood has a 3.5 star rating with 1,880 reviews.
When is Extended Stay America - Seattle - Lynnwood open?
Extended Stay America - Seattle - Lynnwood is open now. It will close tomorrow at 12:00 a.m.