Extended Stay America - Seattle - Lynnwood

Business response:

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management 

Business response:

Trish, thank you for choosing us for your overnight stay. We are sorry for the noise issues you experienced from other hotel guests. Our front desk is available to resolve such issues, so we regret we were not aware of the problem, as we would have been happy to try and resolve it or move you to another suite. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We appreciate your feedback and apologize for the inconvenience you encountered, as well as for any frustration this caused you. We hope you will give us another opportunity to serve you better on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry our breakfast offerings were not to your liking and that you were disappointed with our hotel policies. We have shared your concerns with my food & beverage team for any future improvements to our breakfast offerings. We would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. Please visit us again so we can restore your f... read more

Business response:

Chia, we are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped kitchen, complimentary grab-and-go breakfast and a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. Please visit us again so we can restore your faith in our hotel and provide you... read more

Business response:

Fatima, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management 

Business response:

John, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Diana, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns with the respective teams and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the experience you deserve. Sincerely, General Manager