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Extended Stay America - Seattle - Lynnwood
- Hotels
- Lynnwood, WA
About this business
Location details
3021 196th St. SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
reserved a king bed but got a queen bed and the front desk girl was rude and not helpful at all!!!!!!!!!!!!!!!!!
Business response:
Michele, I apologize for the disappointing stay you had with us. We are sorry the room offered to you was not as per your choice and for the service issues you had with one of our associates. Your comments have been discussed with the front desk team, and we are reviewing our procedures so this does not happen again. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Not for us ... This is a hotel that offers the bare minimum. Worn sheets on the bed and terrible pillows. No blowdryer, one drinking glass. There was a kitchen but no supplies to be able to make use of it. The person at the front desk was pleasant and efficient when we checked in, but we never saw any staff around the next couple of times we were by. We won't stay here again.
Business response:
Linda, please accept my sincere apologies for failing to provide you with a stay that met your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items along with the toiletries available at the front desk rather than leaving them in the suites. If we did not communicate this properly at check-in, we are sorry. We regret the inconvenience you encountered with our facility. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely... read more
The room was okay, however, the TV did not work and it could not be addressed until the next day when maintenance could look at it. I asked at the front desk for another pillow and they said they had none. Staff could have been more pleasant.
Business response:
Thank you for your feedback. Please accept my apology for the unpleasant experience you had with us. This is not the type of service we strive for, so I truly regret the inconvenience you had. Please know I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Horrible Customer Service Desk attendant asked my wife for ID, we have never been asked for her ID. We booked a king size bed and told none available. Off to a bad start. Then she said, if you don't like it ... you can ask Expedia for a refund and go somewhere else. We decided this was not a hotel that we wanted to stay in !!
Business response:
Willie, please accept our sincerest apologies for not matching our typical level of standards. We never compromise on the courteous customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not happen again. We deeply regret the inconvenience caused, and please consider being our guest again so we can show you the example of our true hospitality. Sincerely, General Manager
Stayed in a non-smoking room and it smelt like someone had just smoked in there. Had asked for some type of air freshener and never got anything. Customer service was horrible.
Business response:
Sonya, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Wont be staying there again! I SHOULD HAVE READ THE REVIEWS. Sharing the room with my sisters and thought I was getting a suite with separate living area. Turned our the room was small and had two small beds for us. I didn't realize that there was no maid service until we returned to our room and it wasn't made up. We asked for more towels and by the end of our week we had a big mountain of them laying on the floor. Walls are paper thin. We heard every foot stomp from above and every word spoken next door. Woke up our last m... read more
Business response:
Vicki, we appreciate your feedback as it tells us the areas where we need to improve. We strive to provide clean and comfortable facilities for all our guests, and I am so sorry we fell short of this during your stay. I have discussed your comments with my entire team in an effort to provide a much better experience going forward. We apologize that this stay was less than perfect and hope to have another chance to prove ourselves to you on a future visit. Sincerely, General Manager
Will definitely NOT be staying here again. Room wasn't very clean. Pillows smelled bad. Windows were open when we arrived so bedding was damp. Front desk was less than helpful with a request for information. Will definitely NOT be staying here again.
Business response:
Sue, we're truly sorry that your suite was not in the spotless condition it should have been, and even more so that we did not correct this to your satisfaction. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. We have shared your feedback with our housekeeping as well as our front desk teams, and will use this as a training opportunity to improve our service delivery. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Genera... read more
Dirty smokey If you like the smell of smoke in a smoke free hotel, stay here. Room was not ready on check in, once it was ready there were long black hairs on the "clean" pillows and bed sheets. Do not stay here! Not clean and not smoke free!
Business response:
Thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience it caused. We have procedures in place so these type of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Very poor customer service. No hair dryer in the room/ 16 channels on the TV, none of them local. No dishes, or silver ware in the kitchenette. I called the desk, the gal on duty had an attitude and told me that if I wanted those things I needed to come get them. She would not bring them up. No Ice Machine in the Hotels. Breakfast consisted of granola bars on a plate and coffee out of an air-pot that was from yesterday and was cold of course. 2 pillows on the king size bed, called the desk to get another one. Gal at the desk... read more
Business response:
I am sorry we failed to provide you an exceptional stay. Please accept our apologies for the unsatisfactory response from our staff to your service requests. We have shared your concerns with the appropriate departments and individuals, and we have taken immediate steps to address those issues so they don’t happen again. We would like to inform you that, kitchenware of your room is available at the front desk rather than leaving them in the room to ensure cleanliness. I hope you will afford us an opportunity to redeem oursel... read more
Frequently asked questions about Extended Stay America - Seattle - Lynnwood
How is Extended Stay America - Seattle - Lynnwood rated?
Extended Stay America - Seattle - Lynnwood has a 3.5 star rating with 1,880 reviews.
When is Extended Stay America - Seattle - Lynnwood open?
Extended Stay America - Seattle - Lynnwood is open now. It will close tomorrow at 12:00 a.m.