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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Must Read. Do not stay here Do not stay here doors were broken and anyone could just walk in. A guy reported his Car was stolen from here the day I checked in. There was a tree set on fire right outside the door
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Poor service. Arrived for check in at 4PM to an empty counter with a signed that said that the staff person was helping a guest. Ten minutes later staff person arrived and informed me that there was a problem with the cleaning service and that I needed to wait at least 2 hours to get my room. She stated that she didn't have any "consolation prize" for us. She took my info and promised to call me when the room was ready. Two and half hrs later I called to check on the room and she said she might have a room for us then. Wors... read more
Business response:
Eliacin, We never like to read when our guests did not receive quality service or have a quality visit with us. We are sorry for the delay at check in, and for your disappointment with our complimentary grab and go breakfast offerings. Typically our guests stay more than 7 nights and have breakfast in their suites. We know how important it is to start your day with something nutritious so we provide breakfast bars, muffins, hot cereal, coffee and tea which our guests find to be a perfect solution and a value add. Now that yo... read more
Business response:
Gilda, please accept our sincere apology for the problems you encountered. Our goal is to provide a comfortable and stress-free stay, and we are sorry we fell short of this. We hope you will return to experience our hotel as you should have on this visit. Sincerely, General Manager
Bait and switch - not as advertised No maid service until you check out, the breakfast is only a basket of instant oatmeal packets. The kitchenettes have no silverware, plates etc. Towels are handed out one at a time. Families bring your own!
Business response:
Thank you for sharing your experience with us. We are sorry to know our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We have shared your comments with our team to ensure clear communications going forward. We hope to have the opportunity to welcome ... read more
It's a low-quality motel that didn't actually seem very family friendly to me. Not as nice as the photos suggest.
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
Linens were stained. Room smelled like feet. Shower was dirty.
Business response:
We apologize for the cleanliness issues you encountered in your room. We work hard to provide a clean and comfortable environment, and we're sorry the unpleasant smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve our future guests. We you will give us another opportunity to make your next stay worthwhile. Sincerely, General Manager
My Experience This hotel was in a convenient area and appeared to be in good condition area, which is why I chose this place in an emergency situation. However, the hotel and my room smelled of cigarette smoke. My room also had a faint smell of pet urine, which seemed to be coming from the carpet. My bed was comfortable but the sheets and comforter seem to be very well worn. My cable was fuzzy and could not be watched. When I brought these issues to the front desk, the first representative was apologetic and said she will h... read more
Business response:
Vickie, we appreciate your feedback as it tells us the areas where we need to improve. We strive to provide clean and comfortable facilities for all our guests, and I am so sorry we fell short of this during your stay. I have discussed your comments with my entire team in an effort to provide a much better experience going forward. On the positive note, thanks for appreciating our convenient location close to the places where you wanted to go. We hope to have another chance to prove ourselves to you on a future visit. Since... read more
Less than expected No ice machine No hair dryer No glasses Very, very hard bed
Business response:
We are sorry to know your stay did not meet your expectations. We apologize for your disappointment with our amenities. Since our suites have a kitchenette equipped with a full-size refrigerator including ice trays, so we do not have ice machines on our property. And the kitchenware along with any other amenities are available at the front desk. We appreciate you sharing your feedback as it will be addressed with the front desk to ensure we are clearly communicating our services to our guests. We value your business and hope... read more
Boeing meeting This is definitely not a business type hotel. There were large dogs everywhere. There was no daily maid service. There were no glasses or a blow dryer in the room. The location to Boeing is great. Just understand that this is not a Hilton. Not even close to Hampton Inn. May be even below a motel 6.
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, this time we fall short. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Genera... read more
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,064 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.