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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this hotel because it show that breakfast included. Actually, breakfast never filled, then I asked hotel staff to help, they just say no more. So every day I have to go somewhere to have Breakfast. In room kitchen no pot, no plate, asked hotel staffs, they Said that all dirty, no clean one. No hair dryer provides, asked again, they rely ' all dryer stolen by customers '
Business response:
Kevin, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will be sure our front desk communicates this more c... read more
Front desk never around, low speed internet, crap breakfast.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Diana, I apologize for the disappointing stay you had with us. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
First and last stay at this place. Fire alarms pulled in the middle of the night, personal property stolen by staff when our backs were turned and unhelpful receptionist.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Checked in dead-tired at 2:15 am looking for a decent night's sleep. Checkout was *almost* 8 hours away, so we were gonna get as much shuteye as we could. Got to the room and immediately crashed into bed. BANG BANG BANG BANG BANG! Construction noise (reroofing) started shaking the whole building at 10am sharp ON A HOLIDAY WEEKEND! So much for getting a full night of sleep. We woke up bleary-eyed to stains on the carpet, smears on the countertop, greasy fingerprints all over the front door, hairs in the bathroom sink, filth... read more
Business response:
I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the issues you experienced in your room. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
2박하는 동안 방과 전체 층에서 담배 냄새가 빠지지 않아서 괴로웠어요. 금연방이었는데도 담배냄새가 안 빠지더라구요. 쇼파와 바닥에 개 털이 너무 많았어요. 부엌과 침대 사이에 있는 전등도 고장나 있었고, 그릇과 식기류는 깨끗했지만 토스트기는 조금 더러웠어요. 저번에 다른 지역에서 이 체인점 숙소를 이용해 본 적이 있는데, 이 곳은 아침식사도 많이 부실했어요. 하지만, 숙소 바로 뒤에 마트가 있고 차타고 조금만 가면 쇼핑할 곳도 많아서 주변은 참 좋아요. 그리고 개인실마다 부엌시설이 있는것은 참 좋아요.
Business response:
Sung, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Not for business Has no business conference center. Hotel is not set up for business traveler. From what I can see this hotel is for people residing in the area for a short time or between household moves. Tents to have a lot of elderly people and younger families staying. Poor continental breakfast. .
Business response:
Jay, I apologize for not all meeting your expectations and the inconvenience it caused. We regret as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We will be reviewing our guidelines to provide a better experience for all our guests. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
I stayed for a week. Nothing was said about roof repairs online prior to my booking. It was loud and disruptive. Fire alarm went off twice and needless to say could not sleep well. When I was leaving the manager was quite rude asking me to vacate the room.
Business response:
Please accept my apologies for the issues you encountered while here and regret the inconvenience caused. I have shared your feedback with the team and will use it as a training opportunity to improve our service delivery. We are also sorry your sleep was disturbed by the fire alarm. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.