This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were first assigned accommodations that were roomy and you could move around comfortably. After half an hour of trying to get the tv to work, the office was called and we were told we would have to move because the tv was supposed to be fixed and that had not happened. We were told “no worries” we would be moved to a DELUXE King sized room. So we loaded up everything and moved to another floor. After unpacking, again…we had to squeeze by each other to get from the bed area to the bathroom or kitchen areas. If both of us w... read more
Business response:
Dear Daron, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. We are sorry that the initial room’s TV issue and the subsequent room’s layout did not meet your expectations. Your feedback on the freezer, bathroom cleanliness, and mold issue is invaluable, and we are addressing these concerns with our team to improve our facilities. We appreciate your patience and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,... read more
Place to sleep, thats about it The TV did not work, there was NO hot water even after letting it run for 20 minutes. The grab and go breakfast is a joke.
Business response:
Dear Kenneth, We apologize for the issues you encountered during your stay. It is unacceptable that the TV did not work and there was a lack of hot water. Your feedback regarding these issues has been shared with our maintenance team so they can be promptly addressed. We regret that our grab-and-go breakfast did not meet your expectations, and we will consider enhancing our offerings in the future. Please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportun... read more
Was dirty, smelled funky, dirty footprints in the shower, old toothpaste gunk in and on the sink
Business response:
Dear Ariana, Thank you for your feedback. We apologize for any inconvenience. We understand the importance of comfort and amenities during your stay. We continually strive to improve our services and facilities to enhance guest experience. We appreciate your understanding and hope to welcome you back for a more enjoyable visit.Sincerely,Hotel Management
Extended Stay America Southcenter We did not have hot water in the shower, the outlets did not work in half the room. Overall the hotel was very dated and dirty.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable that you experienced issues with hot water in the shower and non-functional outlets. Your comments about the condition of the hotel have been shared with our maintenance and housekeeping teams for immediate attention and improvement. Ensuring a comfortable and functional environment for our guests is our priority, and we regret falling short of your expectations. Please accept our apologies for any inconvenience caus... read more
Roaches
Business response:
DearMatthew, We sincerely apologize for the unpleasant experience you had with pests during your stay. This does not reflect our standards, and we are taking immediate action to address and rectify the issue. Ensuring a clean and comfortable environment for our guests is our top priority. We appreciate your feedback and hope you will consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Not clean
Business response:
Dear Nassir, We apologize for the cleanliness issue you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret that we did not meet your expectations. Your feedback is essential, and we take it seriously. Our housekeeping team has been informed to ensure immediate improvements. Please accept our sincere apologies for any inconvenience caused. We value your input and hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.