Extended Stay America - Seattle - Southcenter

Business response:

Dear Mylen, We apologize for the inconvenience you experienced with the limited availability of pillows and the blow dryer. These are indeed basic necessities, and it is disappointing to hear that we initially couldn't provide them promptly. We are addressing this issue to ensure that such essentials are always available to our guests. Your feedback is invaluable, and we hope you will consider staying with us again for a more comfortable experience.Sincerely,Hotel Management 

Business response:

Dear Roy, Thank you for your feedback. We are sorry to hear about your experience. We aim to provide the best possible experience for every guest, and we regret falling short of your expectations. Your feedback is valuable to us, and we will use it to enhance our guests' experiences. We hope you will give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Stefka, Thank you for your candid review. We want to start by apologizing for not providing the outstanding service you should always expect from us. We apologize for the concerns you experienced in your room. We work hard to give a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your... read more

Business response:

Dear Mariano, We sincerely apologize for the disturbance you experienced during your stay. Ensuring a peaceful environment for all our guests is a top priority, and we regret that this was not the case during your visit. Your feedback will be addressed with our team to improve our monitoring and enforcement of noise policies. Thank you for bringing this to our attention, and we hope you will consider staying with us again in the future for a more pleasant experience.Sincerely,Hotel Management 

Business response:

Dear Debra, We apologize for the discomfort you experienced due to the number of people around the parking area. Ensuring a safe and pleasant environment for all our guests is a priority, and we regret any inconvenience this situation may have caused. We are addressing your concerns with our security team to improve the overall experience. Your feedback is valuable to us, and we hope you will consider staying with us again in the future for a more comfortable visit.Sincerely,Hotel Management 

Business response:

Dear Rathish, We are sincerely sorry to hear about your disappointing experience. Ensuring the safety and cleanliness of our premises is paramount, and we deeply regret any lapses in meeting your expectations. Your feedback is invaluable, and we are taking immediate steps to address the concerns you've raised. Please know that we are committed to upholding the high standards that Extended Stay accommodations are renowned for. We appreciate your feedback, and we hope for the opportunity to regain your trust and provide you wi... read more

Business response:

Dear Steven, Thank you for your feedback. We regret that your stay did not meet expectations. We have noted the issues you mentioned regarding room condition and lack of amenities. We strive to provide a comfortable environment, and your comments will help us improve. We apologize for any inconvenience and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management