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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The building need some renovations is so dirty and the rooms smell bad
Business response:
Dear Maricel, Thank you for your review of our hotel. We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management
The toilet doesn't work, the photos on travilocity show a different hotel apparently. There is no workout room or pool. The muffins for breakfast are terrible. It's super clean and the front desk staff are nice.
Business response:
Dear Tina, Thank you for taking the time to review our hotel. Your acknowledgment of our staff's efforts and appreciation of our property's cleanliness is greatly appreciated. We never intend to disappoint; therefore, we apologize for any shortcomings that may have affected your stay. Unfortunately, maintenance issues arise occasionally. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. While we know that this stay di... read more
Not clean Found hair and dirty spot on bed sheet I have to clean and buy my own pillow cases, sheet and blanket becuase don’t feel comfortable to use the items hotel provided . Towels were yellow , garbage from last customer were left at shelf . It supposed to be a nonsmoking building but keep smelling cigarette and weeds. Weird people and cars wondering in parking lot . Feeling very unsafe during stay especially when the lock was broken for my room . It is at a convenient location but will not stay again
Business response:
Dear CHARLENE, Thank you for being our guest and sharing your detailed review. We're truly sorry to learn about the issues you experienced during your stay. We follow strict industry standards regarding the cleanliness and comfort of our accommodations. Further, we genuinely value the safety of our guests, and the problems you encountered do not align with our usual service standards. We want to assure you that we are committed to taking remedial steps to prevent future occurrences. We take feedback like yours very seriously... read more
Poor condition and no good price,, smoke smell all over trash hallway
Business response:
Dear Emiliano, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
Decepcionante El hotel está en muy malas condiciones, las habitaciones están contaminadas con olor de cigarro, fue muy decepcionante nuestra estadía, sucios los elevadores, pasillos, etc.
Business response:
Dear Francisco, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
Door keys faulty- had to replace and they still only worked after several tries. Dark room.
Business response:
Dear Ed, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve.... read more
Below average
Business response:
Dear Guest, Thank you for being our guest and for sharing your valuable feedback. We apologize for the inconvenience that you faced during your stay at our hotel. Our commitment is to provide every guest with an exceptional experience, and we are sorry that we fell short of your expectations. We would like to assure you that we take your comments seriously, and we will take necessary steps to improve our services. We sincerely hope that you will give us another opportunity to provide you with the hospitality that you deserve... read more
Sorry smelly property
Business response:
Dear Sudhir, We are sorry for any concerns you may have had during your stay. Our goal is to provide our guests with a clean and comfortable environment, and we regret that this issue affected your experience. We will investigate your concerns to improve our service for your next visit. Thank you for your honest feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.