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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled so weird like old furniture and just old stagnant air. I left after an hour because I was not up to switching rooms and knew I couldn't sleep there.
Business response:
Dear Pearl, Thank you for taking the time to bring your concerns to our attention. It is disheartening to learn about the challenges you encountered, which resulted in cutting your stay short. Please accept our sincere apologies for the pervasive smell you experienced and any discomfort this might have caused. We take your feedback seriously and assure you we will address this with our housekeeping to ensure that we consistently provide our guests with the impeccable accommodations they deserve. We hope you consider this an ... read more
Would not stay there again
Business response:
Dear Edwin, Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We value your input and will use it to make improvements to enhance our guests' experiences. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management
Garbage in parking lots Outdated and old building Light fixture on floor when I arrived Stains on carpet
Business response:
Dear Lisa, Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations during your stay. Your feedback is crucial in our ongoing efforts to enhance our property, and we genuinely appreciate your input. Your comments will guide us in improving and aligning with our guests' preferences, ensuring a better experience for all. We value your insights and hope to welcome you back in the future.Sincerely,Hotel Management
Dirtiest room i have ever paid for. Handle for toilet fell off and had to remove the heavy lid to flush each time. Toilet was very dirty like its never been brushed. Dirty towel on kitchen counter. Food on floors, floors dirty with hair and dirt. Bathtub drain removed with huge hole exposed. Kitchen cabinet doors missing for sink. Smelled horrible, counters were dirty, deadbolt inoperable. Worst experience ever
Business response:
Dear Christopher, We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is deeply concerning, and we extend our sincere apologies for the cleanliness lapses and maintenance issues you described. We take your comments seriously and assure you that corrective measures will be implemented to address these issues. We value your input, and your insights contribute to our ongoing commitment to providing a comfortable and clean environment for all our guests. We hope to have the opp... read more
We found bread crumbs and a rag left in hotel room and a orange peel
Business response:
Dear Christina, Thank you for your review. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Avoid at all cost. Rooms are outdated, dirty and full of bugs.
Business response:
Dear Christian, Please accept our sincere apologies for failing to meet your expectations on this visit. We genuinely regret our accommodations fell short of the high standards we strive to deliver. We hope you will consider giving us another chance to welcome you and show you a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.