This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mosquitoes in room
Business response:
DearNavtej, We apologize for the inconvenience caused by mosquitoes during your stay. Ensuring a comfortable environment for our guests is a top priority, and we take issues like this seriously. We regularly conduct pest control treatments to prevent such occurrences and will address this matter promptly. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Management
It was a bad experience, I found roaches in my room, and I’m asking for a refound because I had to leave the property!!
Business response:
Dear Arnulfo, We deeply regret the unfortunate experience you had during your stay. Finding roaches in your room is unacceptable, and we sincerely apologize for the distress and inconvenience it caused. We understand your request for a refund and will address this matter promptly. Please contact our customer service team to resolve this issue. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
The room smelled like a huge ashtray ,the toilet seat was dirty as if it had just been used and not cleaned ,the bath towels where folded but looked as if they had been washed with no detergent, I called the front desk girl and she offered to change my room but did not have a better quality room available at the time . She was extremely helpful and apologetic about how uncomfortable it was ….unfortunately she said I could not get a refund so I left and got a room elsewhere.
Business response:
Dear Aris, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. While we are glad our staff was helpful and apologetic, we regret that a suitable alternative was not available at the time. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Your feedback is invaluable, and we are addressing these issues to prevent them in the future. We hope you will consider giving us anothe... read more
it was one of worst hotels i had ever had
Business response:
Dear Gye, On behalf of our entire team, we apologize for not providing the hospitality you deserve. We truly regret to learn about your disappointing experience at our hotel; your feedback is of utmost importance to us. Please accept our sincere apologies for any inconvenience you encountered during your stay. Ensuring every guest receives the highest service and care is one of our top priorities, and we hope to show you the authentic, warm hospitality we are known for the next time you return to the area.Sincerely,Hotel Man... read more
It is not a safe place to stay .
Business response:
Dear Naguib, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Dirty refrigerator. Stain on bed sheet. Old furniture. Room smelled like cigarette smoke.
Business response:
Dear Rosa, Thank you for your feedback. We strive to maintain the highest standards of cleanliness and comfort in our accommodations and apologize if we missed the mark during your visit. Rest assured, we take your comments seriously and will address these issues promptly to ensure a better experience for all guests in the future. We value your input and hope to have the opportunity to welcome you back and exceed your expectations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.