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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is very stinky and not clean. On the name of breakfast they provide coffee.
Business response:
Dear Sachin, Thank you for sharing your feedback. We apologize for the cleanliness issues you experienced during your recent stay. We aim to exceed our guests' expectations in all areas. Therefore, we hope you will accept our sincere apologies, and we have addressed this with our staff. We are grateful for your patience and all of your valuable feedback. We are also sorry for the disappointment you had regarding the breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests t... read more
-0 star
Business response:
Dear Mary, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Hotel Management
Nunca limpiaron el dormitorio el desayuno un desastre no me vuelvo a hospedar en estos hoteles
Business response:
Dear Javier, Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware... read more
Staff was friendly and helpful. Room had a slight odor when we walked in. Opened the bathroom door and that’s where the smell was coming from. It was horrible. We had to keep the bathroom door closed. If we weren’t so tired from flying across the country and late arrival, we would’ve left. Never again
Business response:
Dear Kathleen, Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding the bathroom's cleanliness, which impacted your visit. We are committed to providing guests a fresh, clean accommodation and the best hospitality. What you experience does represent our standard. So we regret this was not your experience. We will address the issue with our housekeeping team and ensure this does not happen again. We hope you will give us another chance to regain your trust.Sincerely,Hotel Man... read more
No breakfast! No 24 hours reception
Business response:
Dear salim, Please accept our apologies for not meeting your expectations regarding our service. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We also apologize for your disappointment with our complimentary grab-and-go breakfast. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better ... read more
He does not ask me to stay, I would like a refund of my money, the property is dirty, insecure, it is nothing like what is seen in the photos,
Business response:
Dear Francisco, Thank you for reviewing your experience with us. We are sorry to disappoint you with our service and cleanliness issues that impacted your stay. We regret losing our valued guests and sincerely apologize for not providing you with the outstanding stay you deserve. We are looking into your concern for more details. In the meantime, We would love for you to contact us directly for further queries. We hope you will give us another chance to show you our commitment to great experiences. Sincerely,Hotel Management
This was a dirty property. There was poop in the breezeway for 2 days a. Told staff and nothing was done. Room was dirty and smelled like stale cigarettes. Perfect people we’re partying Ann’s selling drugs in the parking lot. Totally disgusting and unclean.
Business response:
Dear Jennifer, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Si... read more
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.