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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away if you enjoy not getting treated bad The stay at this motel started with finding out the elivator was broken so we had to lug all our luggage up 3 flights of stairs, and the front desk lady obviously was not trained on ADA laws since she insisted on us providing her with paperwork on my service animal and wanted to know several inappropriate and illegally asked questions about my service animal. Next day we were greater in the morning by a manager screaming at the top of his lungs for us to get out or he would call... read more
Business response:
Dear Adrienne, Thank you for staying with us. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is important to us, and we will use it to improve our services going forward. Thank you again, and we ... read more
Horrific experience
Business response:
Dear Guest, Thank you for choosing our hotel for your accommodation. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. Please revisit us so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management
Horrible and very unsanitary. They have a bad roach infestation in room 136. I took pics and videos
Business response:
Dear Brandi, Please accept our sincere apologies for the issues you experienced while staying with us. We are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are meeting with our... read more
The most horrible experience we had. Someone knocked on our door at 12:30 am, police was called in. We were awake until 2:30 am. The staff was so inconsiderate. Trash was not cleaned up by the house keeper from the previous guest. Not coming back or will not even recommend to anyone.
Business response:
Dear Chris, Thank you for posting a review of your recent stay with us. We are disappointed to read about your experience and apologize for the issues you had. Please be assured we will take appropriate action where necessary to serve you better in the future. We request you allow us to regain your lost trust and would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management
Encountered horrible customer service experience through stay and no morning breakfast provided. Observed other guests complaining at reception as well
Business response:
Dear Iyke, Thank you for staying with us. Please accept our apologies for not meeting your expectations. We are reviewing the mentioned concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Also, we regret any disappointment you had with our breakfast and we have shared your feedback with our concerned staff as we continually strive to improve our guest experience. Thank you for your comments, and we hope you will stay with us again.Sincerely,Hotel Management
It was nasty and the staff was so getto They could be more perfec
Business response:
Dear Raymon, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.