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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was unsanitary and I would never recommend to anyone to stay here. Our room smelled like a Combination of sewage, cat litter box, wet dog, and marijuana smoke. It was so overwhelming that we asked for a new room and the hotel was “overbooked”. No new room was available. The toilet did not flush (and has a bowel movement in it) which we discovered at checkin at midnight. No one came to fix it. We told the front desk and they were unconcerned. By the time we checked out the toilet was still not fixed. The “breakfast... read more
Business response:
Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and ev... read more
Booking insurance comes in handy They overbooked our stay. They didn't have our room available. We had to settle for an accessible non-smoking room that smelled heavily of cigarette smoke. They say we'll get a refund. I guess we'll see.
Business response:
Jason, thank you for choosing our hotel and for taking the time to share your review. We are genuinely sorry for the confusion regarding your booking and for the inconvenience this caused. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. Please be assured that we will discuss your feedback with the appropriate front desk individual to ensure such concerns are not repeated in the future. We completely understand your frustr... read more
Broken In the room we stayed in, the bathroom door was broken and would close all the way, you could tell someone had kicked it in and no one bothered to fix it. Of the 5 lights in the room, only 1 worked at any given time and never the same one. The bathroom light came on 5 minutes after you turned it on. The inside stairwell smelled so bad that even my dog would not go into it, cowering and whining instead of going into it.
Business response:
Thank you for choosing to stay with our hotel and taking the time to share your review. We apologize for the maintenance and cleanliness issues you faced with the room assigned to you. Please be assured that we will discuss your feedback with the appropriate teams in an effort to better our accommodation going forward. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. We understand the frustration caused and are gra... read more
Was elecuted by the plug
Business response:
Gregory, thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately with the appropriate individuals. Sincerely, Hotel Management
Location of the Hotel was in a Bad area, and it looks dangerous area for my kids.
Business response:
Clark, thank you for staying with us. We are sorry that our location was not ideal for you. We regret the inconvenience you had while here. Thank you again; we hope to see you again soon. Sincerely, Hotel Management
Nasty and unsafe We ended up leaving. Place was gross and smelt like smoke. Bed sheets and bathroom were dirty. The location seemed unsafe and un sanitary. Did not last more then 10 mins in the room!
Business response:
Ivan, thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3 star rating with 1,766 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.