This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was pretty dirty, sticky floors and tabletops, soap and scum stains. We only stayed cause we were desperate
Business response:
Dear Joshua, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our property was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will return so we can make it up to you.Sincerely,Hotel Management
Complete weed smell .rooms are not cleaned and bath rooms ugly in condition Locality wrost
Business response:
Dear Kiran, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Maybe a good place after the renovations are done Not a good place, there was alot of unsafe issues. 1. The big window to the room would not lock it was open and we closed it wouldn't stay locked. 2. Lots of construction items laying around
Business response:
Dear Veronica, thank you for being our guest and sharing your experience with fellow travelers. We are sorry for the inconvenience you experienced due to our ongoing remodel. We also apologize for the maintenance issue with the window, and we regret that we could not resolve this while you were still here. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Sincerely,Hotel Management
Drains clogged didn’t work and one of lights didn’t work
Business response:
Dear Micah, thank you for taking the time to evaluate our hotel. Please accept our apologies for any inconvenience. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
No dryer unclean. Did not feel safe.
Business response:
Jackie, thank you for evaluating your stay with us. We regret not meeting your expectations with the amenities and apologize for the concerns you had with your guest room. Additionally, we do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will discuss your feedback with our housekeeping team to address it appropriately. Furthermore, the safety and security of our guests are of utmost importance to us. Our goal is to provide every guest with an exceptiona... read more
At first glance the hotel looks nice, but as I pull into the parking lot it a mess, a lot lines were missing and people had made their spaces. I had a late check in and they have phone to use to let someone know their was someone here to check in, I’m hearing impaired and couldn’t hear the person, finally someone showed up and told me why i didn’t say anything on the, I explained that I was hearing impaired, I checked in and went to my room, but someone was already in the room, I proceeded back to the front desk and went thr... read more
Business response:
Torrence, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations and the issues you encountered at the time of check-in. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
They gave away our reservation and refused to give us another room so we had to find another hotel at 1am after a red eye flight and spend almost double for a different hotel.
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.