This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El lugar estaba bien, pero tuvimos que esperar 2 horas porque no había cuarto disponible.
Business response:
Jose, thank you for staying with us. We apologize for the wait time you experienced upon arrival and the inconvenience this caused. We understand your frustration and are grateful for your patience. On a positive note, we are glad your visit with us was pleasant. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Dirty, piles of boxes and crap visible behind check-in desk, unprofessional staff (often not there at front desk), disappointing array at breakfast, dirty room (dirty bathroom counters, chunks of something stuck on walls, tv smeared with some sort of ???
Business response:
Candice, thank you for posting a review of your stay. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issue you experienced during your visit and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We understand your frustration and are grateful for your patience. We hope you will give us a chance to redeem ourselves the next time you are in the area. ... read more
The room was dirty. I’ll be disputing charge on my credit card. Pubic hair in and around bed. I’m usually very lenient for hotels but this was just gross. We asked them to clean but she said all cleaning staff was gone. So we asked for cleaning supplies to clean it ourselves.
Business response:
Paul, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
hotel looks run down, very poor breakfast, ran out of coffee and didi not have any more to make it??????
Business response:
Art, thank you for your candid evaluation. We regret the disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will reconsider a future stay as we would welcome the opportu... read more
Moldy smelling room? No thank you. Well I didn't expect much for what I paid but what I did expect was to have a clean room. I'll put it this way. I opened the door to an extremely musky moldy smell. It was awful. While I walk over to the bathroom I noticed my feet started to stick to the kitchen floor area. So while I contemplated whether or not I was going to stay there, some flies decided to join me in my contemplation. It was at that moment that I realized, it wasn't even worth my time to checkout. I just left and found ... read more
Business response:
Charles, thank you for taking the time to evaluate your stay. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. We hope to have the opportunity to make your next stay with us outstanding in every respect. S... read more
Will not choose this property again. Coffee grains were spread in the floor and everywhere to absorb a smell and they forgot to vacuum it up. Room smelled like smoke. Was not offered a replacement room. Had to buy some air freshener to improve things during my stay.
Business response:
Shane, thank you for staying with us. We apologize for not providing the clean, spotless room you were expecting upon arrival, and for the inconvenience this caused. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each suite for our guests. We are also sorry we were not able to move to another suite. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We understand your frust... read more
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.