Extended Stay America - Seattle - Southcenter

Megan 

on Expedia

5 years ago

Worst experience When I first checked in I went to my room, there was trash everywhere, old moldy food still in the fridge. Bathroom door knob was broken. I called downstairs to complain a out the room not being cleaned. So I was moved to a different room.. that room was not cleaned as well. Had zero towels.. the hotel felt unsafe. Lots of people coming and going all hours of the night. 

ConcernedPatron 

on Expedia

5 years ago

Had troubles with our room cleanliness, under the bed, even after a comment card was left. Troubles with plumbing, phone, t.v channels having troubles. Staff some were curt, snotty, wanted to play push back on each shift. When reported items left in room, got miss treated. Where short handed, vending machines etc. not full. Staff could have addressed issues with all the rooms right away. Hardly wanted to answer there telephone, when we had a phone. Computer system does not match when youake preservation. When brought up with... read more

Amber 

on Expedia

5 years ago

Horrible service from the front desk clerk when we arrived for our late check-in, which I had previously informed the property of. She didn’t know how to work the system and insisted that I owed $95, despite the fact that I showed her my receipt reflecting I had paid Expedia in full. When I got frustrated and said “dam”, she threatened to cancel the reservation I had already paid for. She then called the manager who had to walk her through the process of checking me in and confirmed that I did not owe anything. Aside from th... read more

Anonymous 

on Expedia

5 years ago

The rooms wasn’t clean a lot mold in the shower, kitchen gabinetes with food and grease on the door. 

CJ 

on Expedia

5 years ago

It is close to the freeway so if you like that sound for sleeping it will be great for you. I found food in the fridge and a box of condoms in the nightstand, housekeeping did not check these areas. The kitchenette counter was missing part of it's laminate. The breakfast was simply make it yourself, packaged oatmeal, individually wrapped muffins and coffee/tea/hot cocoa. I was not impressed. 

Aida 

on Expedia

5 years ago

Dissatisfied I have to wait 5 days for Maintenance to fixed the kitchen llighr that was hanging from one side and the garbage downstairs was not picked up for days. 

Diana 

on Expedia

5 years ago

Pet Urine Odor Never ever will we ever book a room at any Extended Stay. Walking into the reception area we could smell an overwhelming odor of deodorizer. Getting to our room we noticed there was no number plate. Once inside the room it looked nice but the smell of pet urine was strong and the deodorizer they used was even stronger. They offered us other rooms and they both stunk of pet urine. Asked if any rooms were not pet friendly and were told all were for guest and pets. Not for us!! Went across the street to Hampton I... read more