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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty and unsafe We ended up leaving. Place was gross and smelt like smoke. Bed sheets and bathroom were dirty. The location seemed unsafe and un sanitary. Did not last more then 10 mins in the room!
Business response:
Ivan, thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
dirty
Business response:
Tezera, it was disheartening to read about your stay. We apologize for the cleanliness issues that led to a disappointing experience. We will surely review this with our housekeeping team for their review and action. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Very dirty and not friendly
Business response:
It was disheartening to read about your stay. We apologize for the cleanliness and service issues that led to a disappointing experience. We will surely review this with our associates to enhance better service levels. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Long wait for check in. Short staffed. Older property. Car detailing and vehicle repair happening in the parking lot. Lower end property. I wouldn’t stay there again.
Business response:
Thank you for being our guest. We are very sorry for not meeting your expectations for an enjoyable stay. We apologize for the delay you experience at check-in. We will utilize your comments to enhance our service levels. We would like to regain your trust and hope to serve you again. Sincerely, Hotel Management
How not to treat a loyal customer. I had a reservation at the extended stay America suite I made a day or two in advance. Upon my arrival at about 5 PM yesterday I was told by the clerk that I did not have a room because hotel.com had overbooked. She claimed that she tried to contact me but had no phone number for me. This is not true because on every booking with hotel.com my phone number is included. When I called customer service for hotel.com the so-called gold member team I was put on hold for over 45 minutes, after bei... read more
Business response:
Richard, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Had to switch rooms 4 times due to roaches, non working tv and non working stove top. Have to ask the lobby attendant for pots and silverware. Dirty carpet, toilet and stink bugs. Also loud shower head. I do not recommend this hotel to anyone.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you had in your suite. We have shared your feedback with the appropriate teams to improve our service and facilities going forward so we can better serve our guests. We certainly understand your frustration and hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
I liked how my room had a secluded entry and was off the st, thats just to say something nice... But my room as not that put together or clean a cus i jus wanted to sleep so regardless of the hair in the tube or or face as
Business response:
Jasmine, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Your concerns have been relayed to our housekeeping team, and together we will make sure corrective actions are taken so this doesn't happen again. It is never our intention to cause any discomfort, and we hope to receive an opportunity to provide a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.