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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nancy, we are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
The rooms were l
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Worst experience When I first checked in I went to my room, there was trash everywhere, old moldy food still in the fridge. Bathroom door knob was broken. I called downstairs to complain a out the room not being cleaned. So I was moved to a different room.. that room was not cleaned as well. Had zero towels.. the hotel felt unsafe. Lots of people coming and going all hours of the night.
Business response:
Megan, thank you for staying with us and for reviewing your experience. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will be following up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us - we appreciate your business. Sincerely, Hotel Management
Had troubles with our room cleanliness, under the bed, even after a comment card was left. Troubles with plumbing, phone, t.v channels having troubles. Staff some were curt, snotty, wanted to play push back on each shift. When reported items left in room, got miss treated. Where short handed, vending machines etc. not full. Staff could have addressed issues with all the rooms right away. Hardly wanted to answer there telephone, when we had a phone. Computer system does not match when youake preservation. When brought up with... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Sincerely, Hotel Management
Horrible service from the front desk clerk when we arrived for our late check-in, which I had previously informed the property of. She didn’t know how to work the system and insisted that I owed $95, despite the fact that I showed her my receipt reflecting I had paid Expedia in full. When I got frustrated and said “dam”, she threatened to cancel the reservation I had already paid for. She then called the manager who had to walk her through the process of checking me in and confirmed that I did not owe anything. Aside from th... read more
Business response:
Amber, thank you for being our guest. We apologize for the service issues you encountered upon check-in and regret the disappointment it caused. Your feedback has been discussed with our team to make sure we are more diligent in our efforts moving forward. We have also shared your comments with our housekeeping associates to address the problem you outlined. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
The rooms wasn’t clean a lot mold in the shower, kitchen gabinetes with food and grease on the door.
Business response:
Thank you for staying at our hotel. We are sorry for not meeting all of your expectations and regret the inconvenience it caused. We also apologize for the cleanliness issues you experienced in our rooms. We have asked our housekeeping staff to make sure this room receives a deep clean. We value your feedback and hope to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.