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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is close to the freeway so if you like that sound for sleeping it will be great for you. I found food in the fridge and a box of condoms in the nightstand, housekeeping did not check these areas. The kitchenette counter was missing part of it's laminate. The breakfast was simply make it yourself, packaged oatmeal, individually wrapped muffins and coffee/tea/hot cocoa. I was not impressed.
Business response:
We sincerely apologize for the cleanliness issues you encountered in your room. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. We are also sorry to learn our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. Thank you for choosing our hotel. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always... read more
Dissatisfied I have to wait 5 days for Maintenance to fixed the kitchen llighr that was hanging from one side and the garbage downstairs was not picked up for days.
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our team to make sure they are being followed each and every time. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our ... read more
Pet Urine Odor Never ever will we ever book a room at any Extended Stay. Walking into the reception area we could smell an overwhelming odor of deodorizer. Getting to our room we noticed there was no number plate. Once inside the room it looked nice but the smell of pet urine was strong and the deodorizer they used was even stronger. They offered us other rooms and they both stunk of pet urine. Asked if any rooms were not pet friendly and were told all were for guest and pets. Not for us!! Went across the street to Hampton I... read more
Business response:
Diana, we would like to offer you our apologies for your unpleasant experience at our hotel. We take the cleanliness and maintenance of our rooms very seriously, so we are sorry that both the rooms we allocated were not up to your expectations. Your feedback has been shared with the appropriate teams and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can provide you the quality stay you deserve. Sincerely, Hotel Management
I don't like , time i schedu a room , not correctly, time i get there ,office no people, and i call no one answer the phone
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It is certainly disappointing to read about the problems you experienced at the front desk during check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
NEVER AGAIN We have always stayed there on our trips to the Seattle area. We couldn't get up there for the last 2 years but when we got there this time, the reservation I made was not honored, The room we were in was dark and dingy and seemed like a last resort, push come to shove kind of room. Garbage was piling up everywhere and starting to stink before it got taken care of. The staff was friendly though but that isn't enough to make us change our minds about ever staying there again.
Business response:
Janet, we hate losing our loyal guests and are extremely sorry for letting you down during this visit. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double-check each room prior to occupancy by the next guest. On a positive note, we are pleased you liked our associates. Please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Card keys suck.Constantly de magnitizing
I was very disappointed, the room was stinky, really bad. The carpet looked very dirty and area that had linoleum was very sticky.
Business response:
Thank you for your review. We apologize for the odor and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.