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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean when we checked in. The bathroom was dirty.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
You're criminals of racketeering Class Action I never knew that I was staying there I never paid to stay there intentionally but I do see the money was taken from my account and not returned by your company I'm upset about this and I want my money back but you guys blew me off and told me if it's my bank's responsibility now I'm dealing with my bank and you guys are going to get billed again for the time that the money you guys took that was in there to pay restitution and the time it's going to take before I receive that mo... read more
I would have to say everything was fine with the room except the fan was making a loud obnoxious noise every time the light was turned on and the room having no windows and being stuffy. Upon checking out I asked for a late check out which I was granted 12pm.. I get a call around 11:30 from a agent at the front desk asking if we need help with our check out. I advised her we were granted a 12 o clock check out. She then stated “oh I wasn’t told that alright then.” Moving forward around 12:06 we get a knock at the door in whi... read more
Business response:
Dear Guest, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
the room fee charged twice and never get refund I paid room fee when I booked for my boss to business trip, but this hotel charged again to his card when he stay there. I asked to refund but they ignore me.
Business response:
Dear Guest, thank you for reaching out to us with your review. We apologize if you were overcharged for your stay. We assure you that this was not deliberate, and we apologize for the inconvenience this caused you. Since your review is anonymous, we would appreciate additional information so we may properly investigate and follow up with you. Thank you for being our guest and we look forward to speaking with you. Sincerely, Hotel Management
Smelly Room smelled like pee
Business response:
Rick, thank you for taking the time to review your stay. We apologize for the smell you experienced while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Bruce, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
Celia, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3 star rating with 1,861 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.