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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty, noisy (the fan sounded like it was going to come apart), and the door was barely able to close. I would not recommend this leave to anyone and there's no way this place should cost half the amount it does. I checked out a day after arriving (for a 6 day business trip) and they refuse to refund any of the money back. I asked Orbitz to get involved and they tried to encourage this place top do the right thing and they refused. STAY AWAY!
Business response:
Thank you for being our guest. We're sorry you for the difficulties you experienced during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. In regards to the billing please reach out to our front desk. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We went to check in and there was a sign at the desk saying they were away doing laundry and would be back shortly - to use the phone on the wall to call. We called, but no one answered. We finally left.
Business response:
Thank you for your stay and for sharing your experience with us. We are sorry for the lack of service you experienced at the time of check-in. We are evaluating where we went wrong and taking steps to prevent this from happening again in the future. We hope you will give us another opportunity to prove ourselves the next time you are in the area. Sincerely, Hotel Management
Not a very clean and nice place to stay. I think there was a shooting or something in or by one of the rooms close to me one night. !!!????
Business response:
Thank you for taking the time to post a review. We are sorry for the cleanliness issue you encountered and that you felt unsafe at our property. We take the safety & security of all of our guests very seriously. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Unhelpful staff We had to check out early. The staff unappologetically offered zero help in getting a refund for unused nights even though their policy says you would only loose your stay plus an extra night. We were referred to talk to their corporate office which bounced us from person to person then just left us in the cold...... burned on a week of hotel charges. Taken with the less than special rooms and lobby I wouldn't recommend this place to anyone.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Dirty room and hotel Had to request clean sheets , bedding dirty , shower curtain terrible state,hotel shared space , floors , walls dirty , no need for dirty facilities , smokers everywhere .
Business response:
Thank you for taking time to evaluate your stay. Please accept our apologies for the cleanliness issues you encountered while you were here. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. Even though we’re a non-smoking hotel, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope you will give us an opportunity to redeem ourselves in the future. Si... read more
Business response:
Hilda, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
The worst motel stay ever they gave us a room below what i payed for payed for two rooms with queen beds and sofa bed and ended up with a room with a twin bed w/ no sofa bed, and they were unwilling to change our room or reimburse. The room had garbage in the sofa bed and stayed two nights no maid service( bed never made, no towels or daily cleaning).
Business response:
Kerry, please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience you encountered while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope to have the opportunity to make it up to you on a future visit. Sincerely... read more
Worst room ever The room was dirty and reeked of cigarette smoke. There were signs all over saying no smoking but I saw two guys at different times smoking with their rooms doors open. We were there only three hours and our clothes just stunk. My pillowcases had to come off as couldn’t take the smell. The bed was messy too. We left the location and drove till we found another hotel.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.