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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet had a huge stain the bulb was burnt out in the lamp that was controlled by the entry since I arrived after dark it was pitch black in the room had to feel my way to find a light. The staff moved me to a better room
Business response:
Thanks for evaluating your experience at our hotel. We apologize for the cleanliness and maintenance issues in your room. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
I called the front desk notified I will be late to check in. I arrived at 3:30am and no one at the front desk. I called the hotel front office and they cannot locate a desk clerk. I had to wait for more than an hour before someone arrived.
Business response:
Anthony, your candor is appreciated, and we're sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
Terrible It’s terrible, I forgot 2 pairs of my earring, I know exactly where I put it , I called about 1 hours after checking out but they said they didn’t find anything , the bathroom is not clean.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unfortunate incident of you losing your personal items. Please be assured that we are investigating this issue. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days. Our staff is well-trained in these procedures and reliable to follow through. If we may be of any further assistance to you please don't hesitate to get in touch with our general manager direct... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Doors were locked. The staff was unfriendly. The halls had spiders all over and the rooms. Our room had beard hairs in the sheets.
Business response:
Thank you for being our guest. We apologize for the service and cleanliness issues you encountered during your stay. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking necessary steps to avoid such incidents from happening again in future. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Older Place, not clean. When we first arrived, the lobby smelled like smoke. The Front Desk gentleman was very polite and helpful. We arrived early, and he let us check in earlier than normal. We got into our room, everything is very outdated. Spider webs in the doorways. Floor was sticky. Referidgerator had someone else ice cubes half gone in it. When we arrived later that night. We found ants in the bed and bedding looked like it has not been washed. I would not recommend this place at all.
I did not know they didn’t do housekeeping. Bed not made. Had to go ask for towels. Had to empty the trash ourselves. The person at the front desk was often absent because she was also responsible for doing laundry. The cement hallway was splotchy and half painted at best. It looked like they had ripped up old carpeting. The only amenities were some packaged muffins and coffee in the main lobby. I will never stay at an Extended Stay America again.
Business response:
Candace, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to ... read more
ROOM WAS NOT PROPERLY CLEANED. POOR FOOD CHOICES FOR BREAKFAST.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you had in your room and that you were unhappy with our grab-and-go breakfast offerings. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, your comments with regards to our breakfast will be shared with our Brand Leaders to enhance our future guests’ experiences. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
for get it . you wont go outside and look at the paint,sidewalk,and complete overhaul of desk personnel.
Business response:
james, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your feedback will help us improve our future guest experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.