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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly Room smelled like pee
Business response:
Rick, thank you for taking the time to review your stay. We apologize for the smell you experienced while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Bruce, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
Celia, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
I did not get to stay at this property, they sent me to the Kent Washington sister property. I was not sent an email or a phone call to tell me they overbooked.My daughter and I flew from California arrived after 8pm only to be told they over booked and they sent me to the Kent Washington location. The only reason I made the reservation there was my son in law is staying there while working in Seattle, We flew up to see him. my daughter stayed there with her husband ,I was in Kent we had to use lift for her to get to my hote... read more
Business response:
Thank you for reviewing our hotel. We are sorry for not being able to accommodate you this time and for the inconvenience you had due to the relocation process. Every member of our team takes pride in impeccable service, and this isolated incident will be discussed with the appropriate team member to prevent another such occurrence in the future. We would love the opportunity to serve you on your next visit to the area. Sincerely, Hotel Management
Went in to check in and the counter was not attended....waited more than 20 mins
Business response:
Thank you for sharing the specifics of your stay. We apologize for the inconvenience you had at the time of check-in. Please be assured that we have discussed your concerns with our front desk associates to make sure future guests do not encounter the same problem. We appreciate your valuable feedback as it will help us to pinpoint areas for improvement and better enhance our services. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
May skip next time. The location was good where near the sea-tac airport. Also close to the Westfield mall that easy to get some food and shopping. However, the room was awful and smelled. The ground carpet is in really bad condition and some burned marks. The lights also didn’t functioning well.
Business response:
Thank you for posting a review of your stay. We're glad to know our location close to the airport and Westfield mall was ideal for you, but we're sorry for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're working with them to make sure future guests do not encounter the same issues. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
They don’t seem to check their rooms before letting people check in. The first room I had. The toilet flushed. But wouldn’t refill. So I tried to turn the valve. It was broken. I go downstairs and they put me in another room. Due to no maintenance on duty. Understandable. I get the key to the new room and it doesn’t work. I get in the new room took a shower and the tub wouldn’t drain. Went down and they wanted to give me another room. I gave up and checked out
Business response:
Merrie, please accept our sincerest apologies for the issues you encountered in your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Please visit us again so we can restore your faith in our hotel and prov... read more
Mold in bathroom no clean towels unless requested and then had to go get them
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We hope you will give us a cha... read more
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.