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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Room was filthy, items left in drawers from previous occupants including dirty socks. If we weren’t running behind on plans already we would have asked for a refund and went to a different hotel. Definitely will not stay here again.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
did not get the beds we requested, lousy experience
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Sugar ant infestation Checked into the room and found sugar ants all over the night stand and bed covers. We asked for a new room. The second one assigned to us had not been cleaned from the previous guest. At that point we asked to be refunded, and they did
Business response:
Thank you for being our guest and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you both will give us a chance to regain your t... read more
Ok hotel but full of excuses! So first off the property is in ok condition compared to Extended Stay Hotels. The neighborhood isn’t terrible and you are close to a lot things. Now the downsides The property is under relatively new management. Most of the staff is new and they are understaffed for housekeeping. When we checked in our room wasn’t ready, the audit at the desk seemed either lazy or new when we asked if there was a way to check the status of the room. She didn’t bother to check in with housekeeping and she didn’t... read more
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. We can't apologize enough for service issue you had while here. We appreciate your valuable feedback and for bringing this to our attention so we can review this with our team and ensure it doesn't happen again. Thank you for your patience and forgiveness. we hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Man... read more
As soon as we walked into our room, our feet stuck to a dirty sticky floor. The room is supposed to be stocked with dishes. At least cups. Zero dishes, no cups. The vending machine is broken and just takes quarters. And the hotel staff just claims thet aren't responsible for it. There was no remote to the tv, and when i asked the fruit desk about it, they literally pulled out a random remote from a drawer, put batteries in it and said her you go. I knew it wouldnt work, and to no surprise it did not! At this point we had bee... read more
Business response:
Our job is to provide a clean and comfortable hotel experience to our guests. We can't apologize enough for service issue you had while here. We appreciate your valuable feedback and for bringing this to our attention so we can review this with our team and ensure it doesn't happen again. We would like to inform you that, to ensure cleanliness of our kitchenware it is available at the front desk and are provided upon request. Your concerns have been shared with the respective teams to improve our service and facilities movin... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Horrible experience This place is a complete dump for the price they charge. Our key cards wouldn’t work every time we went to the room. They kept asking if I had them by any magnets. I had them in my back pocket by themselves. I asked nicely to speak to a manager for two days. Yes after that I didn’t ask nicely. So for four days I still didn’t get to speak to a manager. Not only the cards didn’t work every time you left the room was gross. My dog was trying to get something under the bed and luckily I got to it first. It wa... read more
Business response:
Trent, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.