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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEWARE Dirty Nasty Bad bad bad well my first room had blood sprayed on the wall and boogers on the bed spread The young lady working was very helpful and moved me into another room that looked and smelled like it had been vacant for sometime by the dust everywhere dirty tile floor I would not walk around with out flip flops on. The "breakfast" they offer amounted to coffee and granola bars from Costco. I would not stay here again if they were paying my way. I asked to be refunded and leave they said no you can leave but we c... read more
Business response:
Joe, we know a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider giving us a chance to showcase you our improved side. Sincerely, Ho... read more
Low end Hotel For the price I paid I could have paid 10.00 or 20.00 more and got a room at the doubletree .. There were dope addicts sleeping in the parking lot.. and I have been itching since leaving this hotel
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Jamaal, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Very rude !!!!!! I stayed here for the whole weekend i received no room service for my room during the hotel stay i even asked that they come too my room and change the sheets and towels but no one ever came but i find it crazy that every morning they called me at 11:00 am rushing me too pay very rood wont be coming back
Business response:
Thank you for your review. We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Lower your expectations Hugely disappointing. Breakfast was not at all. A kitchen with cupboards that are absolutely bare- not a single dish or item of cutlery- or anything.
Business response:
Richard, thanks for being a guest at our hotel. We sincerely apologize for not communicating our kitchenware policy to you on arrival. Please know, for ensuring cleanliness of the kitchenware brand standards require us to keep dishware available at the front desk and are complimentary. We will let our front desk team know to explain the policy to our guests without fail and your feedback with regard to our breakfast will be shared with our Brand Leaders when making changes in our selections. We would like to regain your trus... read more
Don't go there No amenities, no room services, but location was fine.
Business response:
Don, thank you for your candid feedback. Although you liked our location, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider giving us another o... read more
Unfriendly and slept on mattress frame. Front desk was terrible. asked for extra blankets, she brought sheets. Sofa bed was advertised as a bed. It was hard and only a twin and mattress was tortilla thin.
Business response:
Clyde, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
DO NOT STAY HERE! PICK ANYWHERE ELSE! I stay in a hotel about 2-3 times a month. This was by far my WORST experience! First of all, the key they gave me was so old that I had to go down TWICE in a one night stay to re-activate it. Secondly, there was absolutely NO hot water. I had to take a 5 minute, cold shower with ONLY shampoo. The hotel is so cheap they do not even offer conditioner. I have stayed at extended stay hotels many times and generally they are very nice. This hotel puts a bad reputation on the hotel chain. I w... read more
Business response:
Please accept my sincerest apologies for the maintenance and service issues you encountered while here. I have shared your concerns with respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.