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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again There was garbage in the walkway leading to our room along with dirty dishes placed next to the garbage. It was there when we checked in and still there when we left. The walkway was filthy with spilled soda or some kind of fluid. The room was ok. We booked 2 beds but only got one. The location was great but even for the price I would not stay there again there are to many other options in the area for close to the same price.
Business response:
Ken, we truly care about ensuring the comfort of all our guests, so I apologize that we fell short. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. We hope you will return to experience the hotel as we would have liked you to experience it on this visit. Sincerely, General Ma... read more
Spend the extra money and go anywhere else First of all this is not a hotel, it is an old, run down motel. Arrived at our room to be greeted by a stench that never went away and we couldn't identify. The bathroom fan which is on the same switch as the light was so loud we chose to use the room in the dark until it was repaired (video won't upload) . There were stains on the comforter that had clearly just not been washed. The kitchenette was not stocked with dishes, you receive them in a plastic bin upon request. We were not... read more
Business response:
I apologize for the disappointing stay you had with us. We apologize for falling short of your expectations. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will consider giving us another chance so we can prove this is not typical of our usual service. Sincerely, General Manager
The room smelled like someone smoked in it and the tried to cover it up with perfume. My whole suitcase smells like the room...disgusting! The floor was filthy. My daughter's feet were black after walking barefoot on the floor. The breakfast was a snack, not breakfast. There was no housekeeping. And no hairdryer. We assumed there would be so we had to go buy one. At the price, the experience should have been better.
Business response:
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. The room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please know, our housekeeping is done on a weekly basis to ... read more
Wouldn't Return Pros: Convenient location for conference attended, close to shopping and restaurants, friendly service upon check in. Cons: Smelled bad, like moth balls. Dated room. Uncomfortable bed and pillows. No amenities, such as a fitness center. Wi-fi password provided only worked for the first 24-hours. Attempted to contact the front desk to get access restored however nobody ever answered.
Business response:
Trisha, we’re disappointed that our hotel and amenities did not meet your expectations and apologize for the issues you encountered while here. We appreciate you sharing your concerns, and we ensure you they will be addressed in the respective departments to ensure the issues you identified are rectified immediately. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, General Manager
The worst terms and conditions. They charge way too much for the standard. No one came to clean the room for entire 1 week we stayed there.
Business response:
I apologize that we failed to provide you an exceptional stay. We are sorry if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Smoking rooms still? I haven't stayed in a smoking room for years. Are they even legal? I wasn't told I was going to be put in one and it was late and full so I couldn't do much. I remember now why they were stopped. I felt at one point that sleeping with clean air out on a park bench would be better.
Business response:
Thank you for your feedback. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
I would not stay here again Hard mattress, only weekly housekeeping, not very clean, found previous customers candy wrapper in sheets of a supposedly fresh cleaned room. Not for short stay... lots of long term customers. Breakfast was coffee and wrapped granola bars. Would not stay here again.
Business response:
Thank you for staying with us and for your review. We are sorry our facilities and amenities were not to your satisfaction, and we apologize for the service issue you identified in your room. Your feedback is vital and it will be used as a tool within the appropriate departments to improve our service and amenities. We hope we will have another opportunity to better meet your expectations. Sincerely, General Manager
Do not stay here. Booked a room for three adults attending evening concert in Seattle. Room had one king and sofa bed. Checked in at 3 with all three adults present at check in. Room had full kitchen with a great deal of closet space. There were no hangers in the closet and no dishes of any kind in the kitchen. We had to ask for cups for drinks to be brought up. They were never brought up so we went down and were given a tote full of all kinds of dishes. We went to concert and returned about midnight. We pulled out sofa bed ... read more
Business response:
Bella, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Smelled of cigarettes could not breath they allow smoking in rooms, was dirty and old didn't have our rooms available that we reserved had to change to double beds not suits, gave us king with beet up old hide a bed with no linen for couch. office closes early cant get services, no ice machine.
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.