This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
"Need of improvement" hotel This was my first time in Seattle and I was very disappointed with my hotel. As soon as you walk through the door you get hit by a smell of cigarette combined with old and mold. I didn't know what to do, I didn't want to upset my daughter and we decided to stay and make the best thinking that maybe the room was going to get better. Our room was the same thing the smell of old combine with mold was very disturbing. We were very tired from a very long trip and unfortunately due to also the weather w... read more
Business response:
Millie, thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you and your daughter, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We sincerely hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manag... read more
Allregy attack after stay... I had no idea this hotel is all room pet friendry hotel. As soon as I walked into the hotel, it smelled...Elevator was dirty... room we had unpleasant smell... I called Expedia customer service to change a hotel, but they said they couldn't. The next morning, my eyes got so red and swollen. I had to stay one more night there, but for the third night, I just changed a hotel with extra expense. After two weeks from the horrible two nights, I am still suffering from allergy attack from the room. ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Horrible This is by far the worst experience. Bedbugs, dirty place, no house keeping, spiders all over the hotel. Overall dirty place.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
This was the absolute worst hotel experience We needed 3 rooms for a family outing at the last minute and this was the only hotel that could accommodate us, so we booked it. The front desk staff was nice and friendly, I rated staff as low due to failures in cleaning and providing needed linens and other items in the rooms. Out of the 3 rooms we had, none of them were clean, and one was downright disgusting. We had 3 kids with us, so were planning to use the pull out couches, but one was completely covered in dog hair and had... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Horrible Experience-disgusting overflowing toilet On Saturday night, 8/11/2107, the toilet was clogged and not flushing. I called front desk. She told me that there is a plunger under sink, and asked me to unclog it using the plunger, which I did. But I could not unclog the toilet even I tried as hard as possible using the plunger. I called her again, she told me to flush with more water, but it started overflow when I did it. It smells terrible. So I called her again, told her that the toilet was now overflowing, and asked ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
pessimo, lasciate perdere. Non capisco come Hotel.com possa consigliare un posto che non è un hotel bensi un residence e quindi non ha i requisiti minimi per il turismo, ad esempio non hanno una cartina della città. Inoltre la colazione inclusa è un caffè su uno scaffale, non una colazione e quindi un servizio millantato.
Business response:
Sara, we are disappointed we fell short of your expectations and apologize for not providing the level of service you deserved. I am also sorry you were not pleased with our complimentary grab-and-go breakfast offerings. We will definitely step up our game and hope we have a chance to restore your confidence in our hotel. Sincerely, General Manager
Good Location, terrible condition, smelly nasty Could not find an affordable Hotel during the time we were in Renton. Opted to stay at this place. I do not understand how a place in this terrible of condition can stay in business. The price wasn't even that great.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. I do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, General Manager
poor ownership nothing works, dirty, no towels, no maid service until the 8th day,
Business response:
Gregory, we truly care about ensuring the comfort of all our guests, so I apologize that we fell short. We're sorry you experienced so many difficulties during your visit. We apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer this service to you at a minimal fee. Please note, towels are available at the front desk and are complimentary. We hope you will reconsider a future stay as we would welcome the opportunity to regai... read more
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.