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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
old and cheap out… The only hotel i know charging for daily housekeeping… and everything should be in a hotel room need to be asked to get it....
Business response:
Thank you for the feedback about your stay at our hotel. It upsets me to hear that you did not enjoy your stay with us. I am sorry for your experience. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not for claustrophobics Room was small and slightly claustrophobic. Only windows open on landing so you need to keep the curtains closed. The information provided by the front desk about the wi-fi included the password but not the name of the hotel network. The continental breakfast was minimal, limited to coffee, juice, instant oatmeal, and small packaged muffins. There was mildew around the tub.
Business response:
David - We appreciate you taking the time to write a review of your experience with us. We are glad that you enjoyed the comfort of your bed; yet, we were disheartened to read that you tub was not cleaned properly and that you were not able to connect to our free Wi-Fi. We will review your feedback with our housekeeping staff to make sure all areas of our rooms are cleaned to our standards. We will also meet with our front desk staff to ensure we are fully informing our guests of our amenities, like Wi-Fi, during check-in. W... read more
Cigarette smoke a problem Rooms themselves are OK; typical of Extended Stay America. Rooms are advertised as non-smoking but I was knocked over by the stench of old cigarette smoke when I first entered the room. I was miserable for the two days I was there. I reported this to the desk clerk but she didn't seem concerned and I didn't press the issue. My clothes and personal items still stunk when I arrived back home, including a medical appliance I wear.
Business response:
Dennis - Thank you for writing a review of your experience. The situation you described regarding the smoke odor is truly regrettable. We will be working with our housekeeping staff to ensure every room is clean and smells fresh prior to our guest's arrival. We will also be reviewing your feedback with our staff to make sure we are accommodating our guests to the best of our abilities. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will return to our ho... read more
Avoid this hotel at all cost... The only reason I booked this hotel was the airport shuttle. But after a long day of flying I called the hotel they said no shuttle take a taxi very rude poor service.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that our courtesy shuttle was not available when requested. Your comments were reviewed by the staff, and we will be discussing ways to better communicate our shuttle hours and offering alternative options to guests to ensure your experience is not repeated. I would also like to apologize that you received poor service from our front desk staff. I will be meeting with my team to review customer service standards to prevent this from happeni... read more
Bad idea Two young fully fabled adults put in the one handicap room (no tub) shuttle was a joke 2 hour plus wait and doesn't run as early or as late as they say. Have to request a coffee pot for your room. Also have to pay for daily service if you want your bed made daily and soaps coffee etc refreshed. What a joke
Business response:
Thank you for taking the time to write a review of your stay. We sincerely apologize that our shuttle was not able to accommodate you in a timely manner. We also apologize for the inconvenience of storing the coffee maker and other kitchenware at the front desk. We do this to ensure everything is cleaned to our standards and in working order for each guest. To prevent this from happening again, we will be working with our team to make sure that we are explaining all of our policies at check-in. We really appreciate you bring... read more
Disappointing hotel close to South Centre mall Expensive, no cups, shampoo, blow dryer, coffee, broken springs in bed.
Business response:
Wendy - We received a copy of your review, and wanted to take a moment to personally respond. We are sorry to hear that our hotel did not meet your expectations. Our kitchenware is located at our front desk for each guest. This way we can make sure that each item is cleaned properly. We also have toiletries and hair dryers available at our front desk. In response to your feedback, we are going to work with our front desk staff to ensure that each guest is properly informed of our amenities during check-in. We apologize for y... read more
Extended Stay They charge like a hotel but provide services like a YMCA. I would not recommend this hotel to anyone. It took a very long time to get anyone to check us in. Not happy.
Stuffy room with noisy AC This motel was clean and guests were quiet and service was courteous. However, the AC unit was horrendously noisy as was the bath vent fan. Overall unpleasant experience.
Business response:
Thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed your clean, quiet room and our courteous staff during your stay with us. Still, I apologize for the noise disturbances you experienced from your air conditioner and bathroom fan. I will be meeting with our maintenance staff to ensure these issues are properly addressed. Thank you for choosing extended Stay America. We hope to see you again, should your travels bring you back to our area.
Rooms need maintenance monitoring. Adequate and appropriate for venue. I had one recent Extended Stay nite in Bothell which a much better venue. The closet supports were installed directly into plaster which is not strong enough to support weight. Neat little unintended prank. The sink and toilet both were slow to drain. Minor issues now but connotes significant future trouble if maintenance is not QC'd.
Business response:
I appreciate you taking the time to write a review of our hotel. I apologize for the maintenance issues you experienced during your visit with us. I will be meeting with our maintenance staff to ensure these issues are properly addressed. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.