Extended Stay America - Seattle - Southcenter

Anonymous 

on Expedia

12 years ago

The worst customer service of my entire LIFE! 

Jfree 

on Expedia

13 years ago

Extended Stay America Seattle - Southcenter We requested a king NON SMOKING ROOM and we were guarantted that. We got there and they only had QUEEN SMOKING ROOMS available. My husband has asthma..There were no other hotel rooms available in the area. He became extemely sick. We are requesting a refund. 

Americana traveler 

on Expedia

13 years ago

Upset traveller Poor value for this price, overstated star rate, for sure it is only worth 2 stars. 

Cathy 

on Expedia

13 years ago

Very Disappointed This hotel did NOT in any way resemble the hotels shown on their website. It is supposed to be renovated, but has not yet had that happen. The rooms did not contain the amenities shown, no-smoking rooms required Febreeze to get rid of cigarette smoke smell, and the elevator was out of order for several hours. The desk clerk denied that smoking had ever taken place, and refused to make a room change. Adjoining rooms actually shared a back wall, with one entrance on an East Balcony and the other on the West. ... read more

Amanda 

on Expedia

14 years ago

Pillows & bed were rocks, rm was gross This hotel was old and outdated. The room appeared clean on the surface but was disgusting if you actually turned on all of the lights and looked at things. We were given a "non-smoking" room that smelled like someone had been in there smoking with the door and window closed for a month straight. The bed and the pillow literally felt like rocks. No exaggeration here. Had I attempted a friendly pillow fight I quite likely would have been charged with assault and battery. The carpets turn... read more

Beth 

on Expedia

14 years ago

Never Again - Rude Staff Staff was very rude. Left front desk unoccupied and didn't have our room ready for check in. We missed dinner reservations and had to grab dinner on the go before baseball game. Then it took 30 minutes to check out because no one was at the front desk. NEVER AGAIN! 

Philip 

on Expedia

14 years ago

Probably won't go back The room was overpriced. There was smell of rotten carpet near to the airconditioner. It was probably due to leaking from the A/C. The utencils in the kitchen were not clean and the refrigerator was not cold enough. We also found some stains on the carpet. Since we only stayed for one night, the problems mentioned above were not too big concern. If you have more money, I recommend you to stay other higher class hotels nearby. The only advantage of this place is that it is close to the shopping center.