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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is disaster. The room are awful and out data. the appliances are terrible. the TV is Horrible, the phone is missing most the buttons.In gerenal its bad...
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room and linens were dirty. Very traffic and people noisy
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible! Horrible! Horrible! Horrible! Horrible!!
Office was close when I showed up to check in. They took almost 45 mins for someone to show up and give me a room. Nobody cleaned the room while I was there and there was no breakfast like it said on the website
Business response:
Andrea, thank you for staying at our hotel. We are sorry for the inconvenience you encountered at the time of check-in and regret you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There are too many disappointing reasons why I did not enjoy my stay here. I don't have time to list them all.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was dirty, the toilet didn’t flush and the sink didn’t drain and there were booger’s on the shower curtain. So it was disappointing and gross.
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Sorry we didn't meet your expectations. Please respond with your contact info, so we can see how to better help you in the future. Leaving anonymous complaints,we can't follow up with to ensure it's being resolved. Or that they are valid. Thanks
Rude staff 'at check-in Room not very clean and smelled of smokers
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. Thank you for letting us know about your stay. We also apologize that one of our associates was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensu... read more
The hotel is more like a motel. When you walk to the office to check in the ceiling is falling off and you can see the insulation come out. The room was dirty with odd stains on the floor. We asked for a non smoking room but as all soon as you walk in the room the smell of tabaco hits you in the face. The WORST part of the whole thing was that 2 homeless men were at the property and the people at the front desk did nothing. One man was high off drugs just sitting in the corner of the elevator and the other one was walking ar... read more
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate departments, and we're working with them to fix the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.