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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was put on room 106. the guy next 104 played metalica song loud 8.30 pm. I complained to the receptionist, it stopped. 1 AM, it came back again, I complained it stopped for a while and the loud sound came back again. I left the hotel at 3 am to catch up 6 am flight. At the end, I just stayed there to take a shower and I did not rest well at all. I was too tired to complain. PS: The neighbor put samurai sword and steel knuckle on the window. What is the meaning of this ??? the premises written it was already cleaned the roo... read more
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here and for not being able to resolve it to your satisfaction. Your feedback has been shared with the appropriate team in an effort to tackle such situations more diligently in the future. We have also shared your feedback with our housekeeping staff to be more diligent with their efforts moving forward. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Manageme... read more
The only good thing about my stay was the fact that they were able to check me in early. I asked for a two twin bed, non smoking room. When we got there, the room smelled like someone chain-smoked three packs of cigarettes. I woke up in the middle of the night because you could hear not only every car that drove by, but also every single person on the entire floor. The beds were so uncomfortable and it felt like something was constantly crawling on me. The pillows went flat the minute I put my head on it. I just needed a pla... read more
Business response:
We are sorry for the odor and noise issue you encountered. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We are also disappointed you were not happy with the pillows which impacted you getting a restful night's sleep. We value our guests and their recommendations, and we will share your comments with our leadership team. Thank you again, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
The staff was very nice however the condition of the room was terrible.
Business response:
Dennis, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay. We are working with the appropriate departments to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
This hotel is barely in business. I called 10 times. No one answers. No airport shuttle. No one answering the phone. No one behind the desk.
Business response:
We are terribly sorry about our shortcomings at the front desk during your recent stay with us. We have discussed your comments with our team, and we have altered our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit. Sincerely, Hotel Management
Ehhh Dirty bedding.. it stunk.. dirty stove top .. reeked of cigarettes. . Heater stunk.. smoke alarm went off randomly office closed at 11 so couldn't get ahold of them
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. Also, we are sorry for the fire alarm being accidentally set off creating disturbance in your stay. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Very loud as the location off the freeway, the room smelled of smoke.
Business response:
Thanks for being our guest. We sincerely apologize for the odor and are sorry for the noise issue you encountered while you were here. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Worst hotel ever. Bad staffs and no bed making, dirty and nasty room
Business response:
Thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Business response:
We value your feedback!
Business response:
we value your feedback
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.